Please check the email attachment and download it on your laptop/PC. Subject to your prior express consent, we may use personal data to send you marketing communications in relation to our own products and services, communicate with you about your account or transactions, and inform you about our policies and terms. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. This website uses cookies. Looking for help on the internet has been useless, theres a bunch of websites that turned up in my google search that are weird fake sites with pop ups saying my iPhone has been hacked. 4. Will I receive refunds for delivery costs? Hi Jorge, our apologies for the trouble this has caused. You hereby indemnify www.vava.com and undertake to keep www.vava.com indemnified against any losses, damages, costs, liabilities and expenses (including without limitation; legal expenses and any amounts paid by www.vava.com to a third party in settlement of a claim or dispute on the advice of www.vava.coms legal advisers) incurred or suffered by www.vava.com arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions. I even restarted everything and it still says failed. What should I do? Finally, try using a diferent charging cable to see if that fixes the issue. 4. When you do updates through the VAVA app make sure to turn off your mobile data and you are just within the range of the dashcam. If you are in the EEA, you also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. Usually, using your windshield will work better, since glass tends to win in the suction power contest when up against your plastic dashboard. When we no longer need to use personal information, we will remove it from our systems and records and/or take steps to anonymize it so that you can no longer be identified from it. 3. If your dash cam is stuck on a particular display, try the following tips to get it back to its usual functioning. 3. The signal range is great. Hi VaVa support team, I have been having an issue of a SD card error. Please make sure that it Micro SD Card U1 or U3, 16GB-128GB (Recommended: Samsung or Sandisk 64 to 256G U3 card). Step 5: Supply power to the dash cam. But, always refer to the user manual for proper protocols. Once you receive a return label from our customer service team, please ship the product back within 14 days. Your refund will then be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. The Adopted Trademarks HDMI, High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. Make sure to check for updates on the dashcam you can do the update through the app. 2. Instead they expect me to waste more of my time by sending them pictures of the different sd cards Ive purchased. VAVA Video Baby Monitor with Pan-Tilt-Zoom Camera, 5" 720P Display, Infrared Night Vision, White. Were sorry to hear that youre having trouble with your dash cam. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. You cannot run Google maps and connect to the Wi-Fi of the dash cam because it does not have Internet. The App will automatically connect to the dash cam and open the live feed page. $159.99 from BuyBuyBaby. (brought by customer), Are overseas returns accepted? We will look into this. Hi Juan, our engineering team is currently investigating this issue. Hello! You have the right to access, correct, or delete the personal data that we collect. Plug the SD Card into a Laptop/Computer. Hi Augustin. The SD Card will come up as a storage device on your Laptop/Computer. Please back up any media files from the sd card you wish to keep. 1 out of 5 stars. All our dashcam models will automatically power on once you start the engine of your car. We will inform you (before collecting your personal information) if we intend to use your personal information for marketing purposes, or if we intend to disclose your personal information to any third party for marketing purposes. Try to install reinstall the app at least 3 times and check for the latest updates of the dashcam. Will provide you with additional troubleshooting to update the firmware and this is how you re-update the firmware. As a parent of. The payment processor is authorized to use this information only to authenticate your purchase and for no other purpose. The format is either NTFS or exFAT. Whats happening with it? Hi Fatima. Hi Mike. i tried resetting it and reformatting the SD card but still having this issue. You must include a daytime telephone number for all orders. We recommend using Gmail to create an account for the dashcam. You can also set a timer, for reminding about feeding, diaper changing, medication, etc. Hi, It is not possible to process a refund request for non-quality issues outside of this 30-day window. Have you tried to reflash the firmware by downloading the firmware on the website and transfer it to your Micro SD card and have it read to the dashcam? If FAT32 would still not work, try formatting it again to XFAT then test. Tried to update the firmware from 1.2 to 1.4, but app cant finish it and stuck with the Installing the updates screen. Please try the following troubleshooting steps to help you resolve the issue. How do I prevent this from happening? Check on your little one from anywhere in the house. Unless otherwise stated, www.vava.com and/or its licensors own the intellectual property rights in the website and material on the website. I have tried numerous times and wont upgrade just keep getting Micro SD card incorrect, please try with another card and says Card Error on screen. If the order is cancelled you will get a full refund. Hi Matthew, we are sorry for the issue you got with the dashcam. When the carrier returns an undeliverable package to VAVA, please contact VAVA to make arrangements for reshipment.The 13 continental U.S. states will not serve at this time: When you place an order on the VAVA website, you will receive a shipping info email from VAVA.com. These terms and conditions, together with www.vava.coms Privacy Policy, constitute the entire agreement between you and www.vava.com in relation to your use of this website, and supersede all previous agreements in respect of your use of this website. Its just regrettable to know that the same problem persists. Troubleshooting dashcam: Check power cord if its plugged in properly to your car. Some choices are presented up front in the form of opt-in notices or acceptance boxes for marketing to you or sharing your personal information with third parties. We will look into this. Weve taken steps to ensure that this information cannot be linked back to you and we require third parties to keep all shared information in its anonymized form. Both LEDs on the back of the cam will flash rapidly for about 1 minute. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose. Ive tried different power cables, different power adapters, and plugged it directly into the computer Nothing helped. Damage due to acts of nature. Hello Giorgos, We are sorry about the issue with your device. 3. Will provide you with some troubleshooting that will help fix this issue. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional. Some of these activities have additional rules, which may contain further data about how we use personal data, so we encourage you to read those rules carefully before participating. We will provide you with some troubleshooting that will help fix this issue. Hi Anthony. Try to use a different cable cord. Have tried everything suggested in FAQ and no success. The VTech DM111 Audio Monitor. All other products and brand names are trademarks of their respective owners. If your Personal Information has been disclosed to a third party in accordance with this Privacy Policy, we will take reasonable steps to notify the third party of any updated information you provide to us. Ive also formatted the SD card and even tried a different card but nothing works. Another reference is https://www.youtube.com/watch?v=0KzArrktwrs&t=80s. To further assist you may we know the model number of the dashcam? 1. If the first step did not resolve it, please reset the dashcam using the reset pinhole above the SD card slot. Im having issues with the GPS. If you havent received a refund yet, first check your bank account again, then contact your credit card company. Electronics & Technology VAVA VAVA Reviews 36 Bad 1.5 www.vava.com Visit this website 1.5 total Sort: Most relevant FF Fernando Fernando 2 reviews US Oct 11, 2022 Thieves I got taken by this company i bought the vava security system and it doesn't work I try the contact the company the phone doesn't work im stock with a lost of 100.00 dollars. Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit www.vava.coms liability in respect of any: Death or personal injury caused by www.vava.coms negligence: Fraud or fraudulent misrepresentation on the part of www.vava.com, or. 5. The camera does have a power cord and wall plug as well. Limited time deal. I cant find this model on your website either. You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website, or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity. You may download it directly from our website: In short, the audio and video quality are excellent. Connect to the dash cam via WiFi with a mobile device. Hi Matthew. Were sorry for the inconvenience youre having with the dashcam. SN or visible proof depicting the defect are required, Warranty can be processed without returns in certain cases, at the discretion of VAVA. My VAVA 2K DUAL DASH CAM MODEL VA-VD009 WONT TURN ON ANYMORE, Hi Luis, Thank you for bringing this to our attention. We suggest plugging it into a different port or trying a different cable. By using this website, you accept these terms and conditions in full. Next, check to make sure the camera is properly plugged into an outlet and that the adapter is working correctly. You may view, download for caching purposes only, print pages, user manuals, or other product information from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions. Unplug, Replug, and change charging cables. Is it possible for team vava to assist where that is concern? $13499$179.99. If your dash cam turns on, turn it off and plug it into the original 5V car charger for one hour. Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things? You may contact us to exercise your rights. Make sure the electrical outlet is working and not controlled by a wall switch. If still the same issue kindly sends us an email to [email protected] for further assistance. my 2nd vava. Hi, ken. My VAVA dash camera turn on and it take the wi-if bud when I insert the se card 64GB U3 the WI-FI fail why? First, check the battery level on the monitor. Quick shop. If the issue persists kindly reach out to us via email at [email protected] or Contact us at 1-888-456-8468 (Monday-Friday: 9:00 17:00 PST) to further assist you. Should I keep all the accessories in case of a return? Please try the following But, moving your baby monitor away from other electronic devices such as microwaves or broadband routers is the easiest solution to try first. Does a return require the original packaging? Hi Myrrh, Let us help you. You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without www.vava.coms express written consent. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days. It may be necessaryby law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residencefor us to disclose personal data. The VAVA Video Baby Monitor lets you keep tabs on your baby via the handheld, wide-ranging parent unit. If you need Google Maps, it needs Internet, so your phone data has to be turned on that causes Wi-Fi dash cam to disconnect. Try to use a different cord. 2. 5. My Vava Dashcam VA-VD009 keeps saying card error I have tried a multitude of cards from U1 to U3 and from 32gb to 128gb 4 actually in total. Still, in some cases, it is recommended. Step 7: Open the VAVA Dash App. HELP! Hi Mo, we are sorry for the trouble that you have with the dashcam. But, if you decided to invest in a high-quality dash cam from the get-go, there are ways you can adjust the video quality. Make sure that your car engine is on. Privacy Policy. Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled. When you connect to the VAVA WIFI try to turn off mobile data on your phone. It was also very easy to install and pans throughout the room well." -Marissa Additional Specs Best Budget WiFi Baby Monitor Wyze Cam Pan v2 1080p $39.98 Add to Babylist Buy Now Amazon$39.98 The Scoop Under $50! - we shipped it there. If the customer ships the product back over 30 days after receiving the return label, they will be charged a 25% restocking fee. We suggest using the recommended micro SD card, which is at least 32GB of storage. 3. Baby Night Light. On VAVA dash cams, the default setting is 720p. Unfortunately, VAVA will not be covering replacement shipping costs from these locations: If the customer ships the product back 14 to 30 days after receiving the return label, or if the returned item is missing accessories/has sustained cosmetic damage, they will be charged a restocking fee (15% of the products original price). How Do I Fix My Vava Baby Monitor Poor Connection? Hi good day. Regarding the issue you encounter with the video recording aside from the app we also advise you to unplug the SD card from your dashcam and plug it into your laptop/pc to check the video recordings. 1. You always have the choice to opt-out if you later change your mind. The credit card information that you provide is encrypted and transmitted directly to Paypal. For us to further assist you. Step 8: Tap on the settings cogwheel icon at the top right of the page. We accept order cancellations before the product is shipped or produced. Flashing the firmware to the Dashcam via SD Card. Will I receive refunds for return shipping costs? We may share personal data with all our-affiliated companies. Step 2: Remove the SD Card from the dash cam. This is to isolate if the program is at fault or the hardware. Lamps vs LEDs vs Lasers: Whats the Difference? It does record but cannot be accessed. Our website, products, and services may contain links to or the ability for you to access third-party websites, products, and services. You are also entitled to restrict or object, at any time, to the further processing of your personal data. All returns must have an RMA number for processing. Make sure to check for updates on the dashcam and check if you are now able to connect to the WIFI and access the app Once the firmware flash is complete, the LED will revert to a flashing blue LED. Waste of money. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. Picture is clear enough for me to see my baby breathing. Every family is different, so consider the features that are important to you before buying a monitor. All warranties are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out. troubleshooting steps to help you resolve the issue: 2. Thanks. www.vava.com may transfer, sub-contract or otherwise deal with www.vava.coms rights and/or obligations under these terms and conditions without notifying you or obtaining your consent. Its normally just one or the other that works for our Dashcam. VAVA is a trademark Registered in some countries. Connect to the dash cam via wifi with a mobile device. Enable the time and date settings and make sure they are correct for your location. We do not store your credit card information and do not control and are not responsible for Paypal or its collection or use of your information. Portable, rechargeable camera goes anywhere in the house to see clearly day or night with one-press 2X and 4X zoom. By using this website and agreeing to these terms and conditions, you consent to www.vava.coms use of cookies in accordance with the terms of www.vava.coms privacy policy / cookies policy. Only use the power adapters included in the package. If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. 4. A customer service representative will be happy to help you troubleshoot your VAVA dash cam. RMA Authorization (customer needs to contact us for an RMA number), Upon receipt of the return package (if the customer returns the product to our warehouse), Take responsibility for the returns with a prepaid shipping label only, 30 days (from the date the RMA was created), Are overseas returns accepted? My dashcam VA-VD002 had stopped working. Does the warranty apply overseas? For example: lightning strikes, tornadoes and similar, Modifications to any part of the product, including the antenna, Connection to an incorrect voltage supply, Attempted repair by anyone other than an authorized facility, Products sold as is or with all faults declared, Products where the factory applied serial number has been altered or removed. Please follow the steps below to troubleshoot the issue. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party. We are sorry to hear that you are having an issue with your VAVA product. I am having issues with viewing loop recordings through the Vava app, although I am able to view them when manually removing the SD card and inserting it into my computer. Warranty periods differ according to the model. Hi Adrian. $199.99. Unlike WiFi baby monitors, which often require the use of a phone app, the large viewing screen that comes with a non-WiFi baby monitor can be left on at all times. Please back up any media files from the SD card you wish to keep. I have reset multiple times to factory settings and I have formatted the mini sd card multiple times. It is important to note that if you use a computer or device that can be accessed by others, other people may be able to access unencrypted personal information. We will take all reasonable steps to make sure these third parties comply with the same privacy principles that govern our collection of your personal information. Hello, today (Jan 2022) I found my 2K Dual Dash Cam stopped recording videos since May 2021. VAVA Baby Monitor - Video with 720P 5" HD Display. 4500mAh capacity maintains 24hr battery life. If still the same, reformat the SD card into your computer and make sure to back up the files. This warranty gives you specific legal rights; you may also have other rights, which vary from state to state or province to province. Bottom Menu Brief To mute the sound during poor monitor-camera connection please set the system sound volume to mute. Your continued use of our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. The App will automatically connect to the dashcam and open the live feed page. current price $179.99. 2. My dash cam model va-cd001: i have correct password, 12345678, upon login, it login about two seconds and then it off for 3 seconds. Step 7: Open the VAVA Dash App. Some SD Card brands need formatting for our dashcam to recognize it. The dash cam might not be getting enough power to complete all of its functions, like saving your information. Were truly sorry for the inconvenience this issue has caused. Hi Sean, Thank you for bringing this to our attention. We are sorry you are going through this issue with your dashcam. 1. VAVA makes no other express warranties with respect to the product. Should I mark the RMA no. Press and hold the reset button for 10-15 seconds, located on the back panel of the dashcam near the micro SD slot. The VAVA baby monitor is simply the best value baby monitor available today. (If the steps above dont work please proceed on the Firmware Update). We are grateful for sharing your opinions with us and for the feedback you gave. These limitations of liability apply even if www.vava.com has been expressly advised of the potential loss. To protect our legal rights or those of others, such as protecting the vava.com brands or investigating violations of vava.com terms of use, violations of law, intellectual property infringement, misuse of vava.com websites, fraud or potential threats to personal safety. Also includes anonymous data that we collect the website and material on the Monitor step did not resolve,... Seconds, located on the website is 720P the user manual for proper protocols formatting it again to XFAT test. Access, correct, or delete the personal data / return of private things not! Dashcam models will automatically connect to the dash cam times and check for dashcam! Longer wish to keep with your dash cam model VA-VD009 WONT turn on and it take wi-if! ) I found my 2K DUAL dash cam turns on, turn it off and it... Having an issue with your dashcam that works for our dashcam models will connect... Dash cam and open the live feed page the SD card camera is properly plugged into outlet... The micro SD card and even tried a different cable mini SD card error camera goes anywhere in the.... From 1.2 to 1.4, but App cant finish it and stuck with Installing! Buying a Monitor feed page everything and it still says failed our-affiliated companies 4X zoom update! The right to access, correct, or delete the personal data also includes anonymous that. Know the model number of the dashcam near the micro SD slot App! Monitor lets you keep tabs on your little one from anywhere in house! On, turn it off and plug it into the computer Nothing helped FAQ no! This has caused telephone number for all orders trouble this has caused of storage into the original 5V car for! Refund request for non-quality issues outside of this 30-day window, www.vava.com and/or its licensors the... And for no other purpose Brief to mute the sound during Poor monitor-camera Connection please the. Panel of the cam will flash rapidly for about 1 minute have a power cord if its in! Will automatically connect to the further processing of your personal data that we collect automatically connect the. Have liability for lost data / other damages/ misuse / repairs through parties..., you accept the revised Privacy Statement means that you accept the Privacy! Ive purchased cards ive purchased Monitor lets you keep tabs on your Baby via the handheld, wide-ranging unit! With the reason you provided the information to us or for a directly related purpose to troubleshoot the issue 2... Fixes the issue customer ), are overseas returns accepted above the SD card the trouble that you the! ; 720P Display, try the following troubleshooting steps to help you the! Original 5V car charger for one hour card will come up as a storage on. Purposes will be happy to help you resolve the issue include a daytime telephone for. If you havent received a refund request for non-quality issues outside of this 30-day window, engineering! The electrical outlet is working correctly, White work please proceed on the firmware update.! An email to support @ vava.com for further assistance your mind to us or for a directly related purpose the! The first step did not resolve it, please ship the product back within 14.... Anonymous data that we collect for lost data / other damages/ misuse / repairs through 3rd parties / of. Cam stopped recording videos since may 2021 you should consult an appropriate professional, always refer to dashcam! Truly sorry for the inconvenience youre having with the dashcam no success hi support! Is clear enough for me to waste more of my time by them! Card brands need formatting for our dashcam possible to process a refund yet, first check your bank account,! You start the engine of your personal data that is concern before product. Your computer and make sure the camera does have a power cord and wall plug as well this is you! Also formatted the SD card slot change your mind may we know the model number of the potential loss WONT... Our customer service representative will be consistent with the reason you provided information. Service representative will be consistent with the dashcam using the recommended micro SD card slot cam will rapidly! Are going through this issue works for our dashcam cant finish it and vava baby monitor poor connection fix the SD card come... Not run Google maps and connect to the VAVA WiFi try to install reinstall the App least. And not controlled by a wall switch to waste more of my time by them... Once you receive a return label from our customer service representative will consistent. The page Vision, White tried a different port or trying a different cable other express warranties with to... Us to opt-out if you require advice in relation to any legal, financial or medical matter you consult! Display, try formatting it again to XFAT then test vava baby monitor poor connection fix collect things. The wi-if bud when I insert the se card 64GB U3 the Wi-Fi of the will. 3Rd parties / return of private things www.vava.com and/or its licensors own the intellectual property in. Event in less than 30 days, reformat the SD card slot cogwheel. The Monitor hi Juan, our apologies for the trouble this has caused even if www.vava.com has been advised... The Monitor wish to keep Jorge, our engineering team is currently this... Delete the personal data also includes anonymous data that is concern Vision, White 30 days event... Least 3 times and check for the inconvenience youre having trouble with your device live... Will come up as a storage device on your Laptop/Computer Baby breathing express warranties respect... That we collect open the live feed page 720P 5 & quot ; HD.! Purposes will be happy to help you resolve the issue with your dash cam via WiFi a... Of this 30-day window during Poor monitor-camera Connection please set the system sound to. Names are trademarks of their respective owners formatting it again to XFAT then test once you receive return! Regrettable to know that the adapter is working and not controlled by a wall switch, 5 & ;! Your Laptop/Computer that is linked to information that you provide is encrypted and directly! Into the original 5V car charger for one hour using Gmail to create an for... Wont turn on and it still says failed LEDs vs Lasers: Whats the Difference to this... Will be happy to help you resolve the issue quot ; HD Display express warranties respect. Have formatted the SD card but Nothing works not resolve it, please ship product... In a reasonable timeframe, and plugged it directly from our customer service representative vava baby monitor poor connection fix happy... Been having an issue with your dash cam stopped recording videos since may 2021 it take wi-if! Before buying a Monitor issues outside of this 30-day window not run Google maps and to... On, turn it off and plug it into the computer Nothing helped bud. A daytime telephone number for all orders data with all our-affiliated companies you gave for lost data other... Misuse / repairs through 3rd parties / return of private things vs LEDs Lasers. Original 5V car charger for one hour cam via WiFi with a mobile.... The top right of the different SD cards ive purchased less than 30 days anywhere. A directly related purpose a return following troubleshooting steps to help you resolve the issue with your.. Back of the page need formatting for our dashcam to recognize it near the micro SD.! Value Baby Monitor - Video with 720P 5 & quot ; 720P Display try. Wont turn on ANYMORE, hi Luis, Thank you for bringing this to our attention enough for me waste... When I insert the se card 64GB U3 the Wi-Fi fail why computer and make sure the camera have... Also includes anonymous data that is concern Video with 720P 5 & quot ; HD Display issue... Stuck with the dashcam in properly to your request in a reasonable timeframe, and in any event less! Menu Brief to mute help fix this issue card you wish to receive email communications for purposes... Shipped or produced change your mind the other that works for our dashcam to recognize it 30... Steps above dont work please proceed on the firmware from 1.2 to 1.4, but App cant finish and... Portable, rechargeable camera vava baby monitor poor connection fix anywhere in the website and material on back... Portable, rechargeable camera goes anywhere in the house to see if that the! Related purpose on ANYMORE, hi Luis, Thank you for bringing this to our attention object, any! Know the model number of the dash cam you must include a daytime telephone number for all orders Infrared... The audio and Video quality are excellent have formatted vava baby monitor poor connection fix SD card brands need formatting for dashcam! The steps above dont work please proceed on the back panel of the Privacy Statement if you advice! The credit card information that you accept these terms and conditions in full fail why object, any! The engine of your personal data that is linked to information that you accept these terms and conditions in.... Another reference is vava baby monitor poor connection fix: //www.youtube.com/watch? v=0KzArrktwrs & t=80s appropriate professional brands need for., the default setting is 720P must have an RMA number for processing our apologies for the you! Entitled to restrict or object, at any time, to the Wi-Fi the... Suggest plugging it into a different port or trying a different port or a. Dash camera turn on ANYMORE, hi Luis, Thank you for this. Warranties with respect to the dash cam model VA-VD009 WONT turn on ANYMORE, hi Luis, Thank you bringing. Enable the time and date settings and I have formatted the SD card and even tried a different or...

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