someone goes out with you. Nonetheless, predicted probabilities suggest that telephone assessments remained the most popular for applicants both with and without a mental health condition. For example, 93 per cent of those who preferred telephone assessments and 96 per cent of those with no preference agreed that the assessor listened to them and understood them, compared to 59 per cent who said they would prefer a face-to-face assessment. Isabel Taylor Claimants who reported a mental health condition were significantly less likely to prefer video assessments than those who did not report a mental health condition. Claimants aged 55 or older were more likely to cite being unable to use the technology (29 per cent). Unweighted base: Claimants who were uncomfortable with video assessments only (n=342). However, older claimants were more likely to have experienced an assessment before. This publication is available at https://www.gov.uk/government/publications/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc. The PIP assessment is an opportunity for you to talk about how your condition affects you - it's not a diagnosis of your condition or a medical examination. If you adjusted the date by your own without letting the assessment provider know, this is considered as discrimination and you should call your local Citizens advice for help with this kind of situation. I first applied for pip back in 2016 and was awarded a paper based award . Preparing for your PIP assessment. The health professional will use this time to listen to you about some aspects of your condition when you are engaging in daily activities in life. Rates were higher among younger claimants. To help us improve GOV.UK, wed like to know more about your visit today. Again, those who went on to say they would prefer a face-to-face assessment over telephone were more likely to say they would have liked more information on what to expect (29 per cent) than those who were happy with telephone or expressed no preference (both 19 per cent). You can learn more about these PIP medical assessments with questions on mental health by buying this book on this website. Individuals who are out of work or on a low income can claim financial support from DWP. But nearly one in four (24 per cent) were unaware that they could make such requests. Claimants who did not report mental health conditions were more likely to feel comfortable sharing information about their condition (76 per cent) than those with mental health conditions (55 per cent). At the time when the sample was selected for the interview just over half (51 per cent), had been awarded PIP, 34 per cent had been disallowed and a further 16 per cent had had no outcome. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. For both genders, predicted probabilities of preference for video assessments were very low, at 14 per cent for women and 12 per cent for men. Babyroobs is right they are turning down more than they award at the moment so just be prepared to make a mandatory reconsideration. Of those who made suggestions one in ten (10 per cent of) claimants stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. Women were also more likely to report practical difficulties (36 per cent, compared to 26 per cent of men). Physical and mental examination: If required, and with your consent, they will conduct a brief physical and No two people are affected in the same way but let us look at some of the We refer to this group as the unknown outcome group within the rest of the report. This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. The reasons for feeling uncomfortable with video assessments also differed by health condition. Each article is written by a team member with exposure to and experience in the subject matter. A small number of claimants also requested to spread the assessment over multiple calls or receive information in large text or braille. You are going to go through some activities in the PIP assessment with questions on mental health and these kinds of activities last for 60 minutes: You can learn more about what goes on in a psychological examination by buying this book on this website. Only 28 per cent were predicted to still prefer face-to-face, compared to 26 per cent given a two-way choice. The health professionals will be reviewing your PIP form once you reach the assessment centre. 64 Posts. When your PIP award ends, you will need to revalidate you eligibility if your long-term condition is getting better or worse. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Awareness was higher among those who went on to be awarded PIP, for claimants aged 55 or older, and for those with mobility issues. This suggests that, when controlling for the factors used in this model, claimants within an unknown outcome, were no more likely to favour either telephone or face-to-face assessments. Most people have to take the PIP medical assessment with questions on mental health to get this benefit program. However, none of the key variables were statistically significant in predicting preference for a video assessment. WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. For example, you can request: If the location of your assessment is more than 90 minutes away by public transport and you have difficulty travelling long distances, you might be offered an alternative site. Namely, claimants with a PIP award were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. In these models, the claimants PIP assessment outcome remained a significant predictor of channel preference even after controlling for all the other variables in the model. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. Each preference choice (face-to-face, telephone and video) is modelled in turn against all other response options available (including no preference). You can search for your State Pension age on the GOV.UK website.You must also have the following requirements: There are exceptions to the eligibility rules when you have a terminal sickness or have been serving the armed forces. Logistic regression was also conducted to model claimants preference when choosing across the three assessment channels, using the same key variables as above. Nearly half (47 per cent) of claimants drew on additional support or information before the assessment beyond DWP or the assessment provider. As described previously this analysis looked at the relative impact of key claimant characteristics in predicting channel choice (namely assessment outcome, previous experience of face-to-face assessments, age, gender, and health conditions as predictor variables, as well as an interaction effect between age and gender). The work coach will take into account the claimants health condition or disability when considering what work-related activities and availability for work are included in the Claimant Commitment. Most claimants (87 per cent) experienced no technical difficulties during the call. Those who felt comfortable with video assessments were asked their reasons why. Nearly all claimants across both surveys (PIP 90 per cent, WCA 89 per cent) recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. Those that did tended to report difficulties hearing or being heard over bad lines or the lines cutting out. What you should say during the PIP assessment. For example, disallowed claimants may be more likely to have a particular health condition which could be at least part of the underlying reason for their choice of channel. Those reporting no mental health conditions would feel more comfortable having a video assessment (61 per cent) than those with mental health conditions (52 per cent). Over four in ten (44 per cent of) claimants said that a face-to-face assessment facilitates the communication with the assessor, while almost three in ten (27 per cent) said that this type of assessment makes it easier for them to build rapport with the assessor. Around two thirds of claimants (66 per cent) reported feeling comfortable or very comfortable sharing information about their health condition or disability over the telephone. Above we describe how claimants with certain characteristics were more or less likely to prefer a particular assessment channel, for example those disallowed PIP were less likely to prefer telephone assessments. Webyou only attempt a journey during quiet times of the day - for example, when the shops aren't busy or there's less traffic on the road. Almost two thirds (63 per cent) said that they had used video calls at least once. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. This tool will help you work out how to save to pay off debts or buy the things you want. Unweighted base: only claimants who preferred face-to-face assessments (n=259). Simply use the buttons below to share on your social network. Before attending your PIP assessment, there are several things you should consider to help you prepare. Then get someone to come and sit with you at the next one as support? You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food You can score enough points and get either the daily living part, the mobility part, or both. PIP for mental health assessment may include questions about the persons ability to do the following things: communicating with other people reading and understanding written information planning a journey or following a route preparing and cooking food eating and drinking moving around managing your treatments washing and PIP assessors are looking for disability assessors that are licensed and trained for the assessment of disabilities either for physical disability or mental disability. PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what Three in ten (29 per cent) said that they are used to video calls and they are in general comfortable with this type of communication, while one in five (21 per cent) reported that they would feel comfortable with a video assessment because this allows them to remain at home. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. Nearly one third of claimants (31 per cent) were joined by someone to support them on the call, most commonly a family member (24 per cent). Unweighted base: only claimants who are uncomfortable with video assessments (n=454). Younger claimants were more likely to have used video calls (83 per cent of those aged 35 or younger) than older claimants (47 per cent of those aged 55 or older). You can deal with someone you dearly loved who has a terminal illness by buying this book on this website. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food Previous experience of face-to-face assessments did not have a significant effect on the likelihood of preferring a telephone or video assessment. Four out of five claimants (80 per cent) did not experience any other practical difficulties although nearly one in eight (13 per cent) had trouble holding the handset for the duration of the call or not being able to use a loudspeaker. I first applied for pip back in 2016 and was awarded a paper based award . The logistic regression analysis showed that the outcome of the assessment and gender continue to be statistically significant predictors of preference even after controlling for the other factors. A health professional will carry out your assessment - they'll write a report and send it to the DWP. Some will then be asked to complete a WCA, to further measure the extent to which illness or disability affects their ability to work. As figure 19 shows, the estimated probability of a claimant who was awarded PIP preferring a telephone assessment was 61 per cent compared to a 26 per cent probability or preferring face-to-face after controlling for other variables in the model. Those with mental health conditions were more likely to say they found telephone assessments less stressful (54 per cent, compared with 36 per cent of those without mental health conditions). In brief Almost one in five respondents recorded their assessment call, some others regretted not doing so. Nearly two thirds of claimants (65 per cent) were aware that they could have a third person present on the call for support. When all other relevant variables were controlled for, those awaiting an assessment were equally likely to prefer either telephone or face-to-face assessments. You need to show that you need help with activities on more than half the days in a year in order to be eligible for the program. When asked, 56 per cent of claimants said they would feel comfortable with having a video assessment in the future. Requesting a home PIP assessment PIP assessments usually take place at a centre; however, if you cant attend an assessment centre because you are housebound as a result of a mental health condition, you can request a home PIP assessment. WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. Other less common difficulties included understanding the questions (4 per cent), finding a quiet place (4 per cent) and difficulties hearing the assessor due to the claimants condition rather than technical issues with the line (2 per cent). The assessments previously took place face-to-face and due to COVID-19 pandemic have recently moved to telephone. Physical and mental examination: If required, and with your consent, they will conduct a brief physical and Significant differences by subgroup were harder to identify given the small base size of those who said they preferred face-to-face assessments. This assessment is also not depending on your medical treatments. The difficulties that were reported included problems holding the handset for the length of time required or not being able to use a loudspeaker (15 per cent), and finding it tiring and need to take breaks (7 per cent). The majority of claimants also agreed that the assessor listened to them and made sure they understood what the claimant was saying (PIP - 78 per cent; WCA - 97 per cent). Given the small sample size of the group that said they felt uncomfortable with video, fewer differences between subgroups were observed. Continue with Recommended Cookies, The Optimistminds editorial team is made up of psychologists, psychiatrists and mental health professionals. You can read further in this article on what you need to expect from the PIP assessment with questions on mental health. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. someone helps or encourages you to go out. Around one in ten (13 per cent) said they had no preference. For example, 24 per cent of those with a mobility condition, and 27 per cent of those with a mental health condition, had someone supporting them during the assessment (compared to 18 per cent of those without mobility and 20 per cent of those without mental health conditions). Those awaiting further assessment had just a 34 per cent predicted probability of preferring telephone when presented with this three-way choice compared to a 43 per cent probability of preferring face-to-face. PIP telephone assesment today. That's why benefits like Personal Independence Payment (PIP) can make such a difference. your mental health condition makes using a bus or train difficult. 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