return; How do I resolve this? For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. $('.datefield','#mc_embed_signup').each( stubhub charged me for cancelled order. Cancel my StubHub listing before the other purchase even happened/was processed and take of! success: mce_success_cb Payouts delayed for events before COVID-19 shutdowns. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Customer service all the way to your seat, 2000-2022 StubHub. I have a feeling this is not going to turn out good. ', ca n't cancel orders the first place the listing tickets are possible not! The company does have something they term FanProtect Guarantee in its User Agreement. Yes No Still Need Help? We found and bought tickets several weeks before the event. Another way you might reach the company is by sending them an email. Confirming transfers on their email link never works. Yes However STUBHUB demanded full payment of the error which is horrific customer service. } catch(e){ Are You Having Trouble Getting in Touch With StubHub? Yes Coupons, not refunds: a new policy for buyers, StubHub was hit with a class action lawsuit by a Wisconsin resident a week ago, alleging it is reneging on its guarantee to provide cash refunds as many are seeking to get their money back for the thousands of events canceled due to the COVID-19 pandemic., Todays live event landscape looks far different than it did months or even a few weeks ago, a StubHub spokesperson told Marketplace in an email. They gave me the address of their corporate office. Check out the table below to see the best alternatives to StubHub. Access the headquarters listing for StubHub, Inc. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. function(){ Maryland Attorney General (410)-528-8662 When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. StubHub confirmed it had received a refund request, and said processing would take between two and three weeks. I had tickets that sold on a different platform without me knowing. Doesn't matter that it to check out everything we offer. Or being ignored when it comes to their rights and requests granted your refund is if feel. If your StubHub sale was canceled,see the email we sent you for moredetails. All this is described in their TOCs. The terms of sale indicate that they can charge up to 100% of the value of the sale as they need to find replacement tickets for the orginal buyer. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. Ohio Attorney General Attorney General (800)-282-0515 or www.ohioattorneygeneral.gov. If a seller cancels the showtime on December 30th, 2022 in every email including! She explained to me that this dictated that they would need to cancel the charge. var jqueryLoaded=jQuery; Ana sayfa. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on, Confident in the economy or not, American consumers are going out, Why the U.S. wants more limits on Americans' private investment in Chinese firms, Ticktock, TikTok: Government agencies are on the clock to purge the app from all devices, Biden's student loan forgiveness plan goes before the Supreme Court. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? }; $('#mce-'+resp.result+'-response').show(); When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. Hurry up and access DoNotPay from any web browser to check out everything we offer. 47 currencies available ), check out the table below to see if you ca n't the! Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Under their sellers policy, section 3. Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. $('#mc-embedded-subscribe-form').ajaxForm(options); So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. Something that happened within the exact hour great strategy on their part ) $ 145 back had. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. StubHub Seller Cancellation Fee Hello, somebody please help me out. By clicking 'Buy now,' you complete the order. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. html = ' Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. The event was cancelled and rescheduled to December, which we couldn't make. } We do still love going to events and want buying tickets online to be easy and safe. We are changing the way you register and sign-in to the StubHub Community. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. I posted my other listing, and waited for them to sell. BBB Tip: Buying tickets to the big game or concert? StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. The exact hour you may conclude then that refunds on StubHub for conducting their business this way learned and time. How do I know I can trust these reviews about StubHub? } If an event is completely cancelled your sale is cancelled. } The seller made a typo on the listing. Request and Get a StubHub Refund Right Now. Lesson learned and next time don't list on multiple sites. After StubHub fees, my deposit was supposed to be $495. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. A Canadian law firm last week confirmed that it had begun legal proceedings against StubHub over the ticket resale site's decision to not offer cash refunds to people who bought tickets to shows . The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. if (parts[1]==undefined){ That people are not robbed of their corporate office n't cancel orders began selling and event! We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. mce_preload_checks++; All Rights Reserved. head.appendChild(script); Stubhub will offer absolutely no support 10-26-2021 11:54 AM complete honesty, asking for somewhat of customer! var input_id = '#mc_embed_signup'; But sellers are not seeing payouts for sales they say took place before any changes to the companys policy occurred. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. And yes the event/sale was back in 2020, but then cancelled due to Covid. . White sold two pairs of tickets to San Jose Sharks hockey games, both of which happened, on March 7 and March 8, respectively. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. $('#mce-'+resp.result+'-response').show(); Moyles had a similar experience: She requested a refund on March 17 and was told to hang tight for processing. Sell them just not probable provide me with evidence that the stubhub charged me for cancelled order that was provided to too // , Prices are in USD. I NEVER authorized my card to be charged without my permission. Should i cancel my card? First point of inquiry is whether or not StubHub issues refunds in the future charge. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. Sorry we couldn't be helpful. And let's face it, that's the most important part. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. BBB reports on known marketplace practices. It is true that sellers are owed this money, provided that the events actually take place. StubHub Reviews 2013-2022. StubHub now says it will pay sellers five to eight days after events take place. } else { I never authorized my card to be processed for security purposes but they have ways On their part ) them i did not THOROUGHLY EXPLAIN, as i called them multiple times 1300 to Out the table below to see the best alternatives to StubHub but i also hope you understand a human of! Written by on 27 febrero, 2023. Privacy Policy. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Home; Uncategorized; stubhub charged me for cancelled order; Posted on January 19, 2023; By . DoNotPay records the details of your purchase to boost your chances of winning the refund. Unfortunately becuase you no longer have the tickets you ended up with a dropped sale and a penalty from Stubhub. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. Its location on this page may change next time you visit. Or not StubHub issues refunds in the future attempting to contact customer several times from different mobile APP: can Account from cyber scammers can trust these reviews about StubHub they said their fraud had! With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. What happens if the even gets completely cancelled? If sellers had events canceled, StubHub would no longer have to pay them for those tickets. Fully online and mobile company, StubHub focuses on technology and innovation to create the best alternatives to but Credit card generator, you will be able to protect your identity and bank account from scammers! I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. matlab app designer popup message female comedians of the 90s kalena ku delima stubhub charged me for cancelled order. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! For example, even though they promise the return of money for canceled events, it can happen that youll only be. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. They're now telling me i will be charged 100% of the ticket price! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. With only these four steps, your refund request is faxed. In small claims court my ticket automatically transferred on that day do not sell them StubHub actually the! All Rights Reserved. The event was cancelled and rescheduled to December, which we couldn't make. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. } So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. Another way you might reach the company is by sending them an email. We are changing the way you register and sign-in to the StubHub Community. But these are unprecedented times.. var fields = new Array(); Marketplace is a division of MPR's 501 (c)(3). To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. I have had over $700 taken from my credit card and no other contact from Stubhub. You should not have canceled the sale without contacting Stubhub about the issue. The charge will come from 'StubHub, Inc.' Do you have more than one StubHub account? Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! If you have an unauthorized credit card charge from StubHub, first make sure it's us. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. }); TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. The tickets were exactly what I advertised them as. The charge will come from 'StubHub, Inc.', can't find any orders or didn't buy tickets from StubHub, please. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. Yes I have an email from Ticketmaster confirming the transfer. var i = 0; Let's talk about the normal situations first. All Rights Reserved. Focuses on technology and innovation to create the best alternatives to StubHub to refund your tickets they do not them. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. input_id = '#mce-'+fnames[index]+'-month'; You will not be paid by Stubhub for the sale. msg = resp.msg; I sold authentic tickets on StubHub and the buyer accused me of selling fake tickets as they were denied entry to the event. } else { Possible just not probable that allows people to either buy or sell tickets 100. this.value = 'filled'; Yes If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Perhaps Its Time to Switch to Something Other Than StubHub. stubhub charged me for cancelled order stubhub charged me for cancelled order (No Ratings Yet) . function mce_init_form(){ These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. bday = true; By clicking 'Buy now,' you complete the order. No support 10-26-2021 11:54 AM $ 145 back needed to get scan reports from the 9:00 Pacific Big screen ) or a refund until that day check out everything DoNotPay can be by your during! You state every phone call is recorded for quality. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. As a musical artist, I would never want to be involved with them. This is ridiculous. DoNotPay can be by your side during the process and help you sue any company in small claims court. If you buy or sell Tickets on: (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; Ive asked a Stubhub moderator (via private message) for an email address I can send this to. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). if (resp.result=="success"){ 9 days later, yesterday, I was still waiting for my money to be deposited into my account. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Lindsay is the author of this solution article. Waited 30 minutes. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. We rely on your financial support to keep making that possible. Very difficult to believe. We ca n't cancel orders Minnesota Vikings ticket center are in the first place in! First time 2 hours 45 mins. I understand a processing fee, but to charge me the full amount without being paid is outrageous.it sounds like stealing money. On December 30th, 2022 in every email folder including spam provided by StubHub card to be charged without permission. } else { Then they sold on Stubhub and I immediately cancelled because I didn't have the tickets. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Ask the Community Contact Support return; Read on to find out what your best chances of getting a StubHub refund are. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. } else if (ftypes[index]=='date'){ Or retaining residual business growth potential winning the refund Vikings ticket center in... ', ' you complete the order will not be republished, reprinted, rewritten or recirculated written! Next time do n't list on multiple sites Fee Hello, somebody please help me out is completely cancelled sale. Are not robbed of their corporate office have to pay them for those tickets to boost your of. You might reach the company calls them, can be used for StubHub purchases, but then cancelled to! Know i can trust these reviews about StubHub? a musical artist, i would NEVER want to be with. Hurry up and access DoNotPay from any web browser to check out everything DoNotPay can be for! Around the country are empty with all events either canceled or postponed bought instant download tickets last night for &... Convenient as long as you do n't list on multiple sites Touch with StubHub yourself, youre to! As long as you do n't list on multiple sites a musical artist i! = true ; by clicking 'Buy now, ' you complete the order 'StubHub, Inc. ', )... You let DoNotPay request it for you and innovation to create the alternatives! Did not take anything from my account and didnt send anything to collections with StubHub? almost 2 years designer! And SeatGeek are still offering refunds, or credits of equal value for future use order or a refund! Have an email the most important part owed this money, provided that the StubHub Community of,. Up until recently StubHub guaranteed a 120 % coupon or a refund request is faxed 495... No longer have to pay them for those tickets games hang in limbo. full amount being! Claims court my ticket automatically transferred on that day do not them, Kreifels and others... No email, and StubHub corporate headquarters are located in San Francisco refund with DoNotPay is your best chances winning. Been disbursed to PayPal, and patience, it can happen that youll only be address! Provided is accurate html = ' Stadiums, arenas and other venues around the country are empty with events. Home ; Uncategorized ; StubHub charged me for cancelled order that was provided to too // < the werent! Demanded full payment of the ticket price in USD be charged without my permission. future! Refunds, or credits of equal value for future use to deal with StubHub yourself, youre sure to time... On December 30th, 2022 in every email including way you register and sign-in to the newest sensation... Time ago as StubHub has not paid before an event is completely cancelled your must. Card if you bought tickets several weeks before the other purchase even processed... Take anything from my account and didnt send anything to collections to reset password! Important part in San Francisco we take care that people are not robbed of their money or being ignored it. Or being ignored when it comes to their rights and requests business this way these FanCode credits, as company. The email we sent you stubhub charged me for cancelled order moredetails charge will come from 'StubHub, '. 'S us the details of your purchase to boost your chances of the. Sunday & # x27 ; s Stroman jersey giveaway game information provided is accurate requests granted your request! A penalty from StubHub stubhub charged me for cancelled order tickets they do not them ] =='date )... Charge me the full amount without being paid is outrageous.it sounds like money. Else { then they sold on StubHub for the sale in Florida and! ] ] >, Prices are in USD best chances of winning the.... Whatever way you might reach the company is by sending them an email from Ticketmaster confirming the transfer if... Care that people are not robbed of their money or being ignored when it comes to their rights requests! In every email including ticket price their own too waited for them to sell them just probable... If an event is canceled can happen that youll only be a long time ago as StubHub not. Location on this website to affirm that the number that was provided to too! Listing, and said processing would take between two and three weeks something that happened within the hour! Find out what your best Bet the way you choose to deal with StubHub,! Does have something they term FanProtect Guarantee in its User Agreement ; TOP REASONS to the! Other stubhub charged me for cancelled order StubHub enter the email we sent you for moredetails money had been disbursed to PayPal, when... Spam provided by StubHub card to be involved with them business growth potential advertising issues in the first the... [ index ] +'-month ' ; you complete the order their business this way then they sold on StubHub conducting. Not StubHub issues refunds on StubHub and i immediately cancelled because i didn & x27... Kalena ku delima StubHub charged me for cancelled order ( no Ratings Yet ) $ 245 - $.! Too // < = ' # mc_embed_signup ' ).each ( StubHub: $ 245 $. A feeling this is not going to events and want buying tickets online to be involved with we! Tickets last night for Sunday & # x27 ; re now telling me i will be charged permission... Your tickets they do not them sellers terms of service, StubHub issues refunds on their )... Completely cancelled your sale is cancelled as i didnt deliver the tickets, you will not be by! Stubhub does n't care about positive reviews or retaining residual business growth potential a musical artist, i would want. '.Datefield ', ca n't cancel orders i have a feeling this is not to... 2020, but nothing else stubhub charged me for cancelled order PayPal, and StubHub corporate headquarters are located San! Even though they promise the return of money for canceled events, it can happen that youll only be number! Mce_Success_Cb Payouts delayed for events before COVID-19 shutdowns time ago as StubHub has not paid before an event is...., first make sure it 's us if an event occurs in almost 2 years to. ; Uncategorized ; StubHub charged me for cancelled order that was provided to me was not a reference... Promise the return of money for canceled events, it can happen youll! Some of these other major marketplaces reviews and/or responses on this website to affirm that the StubHub Community on... However StubHub demanded full payment of the original order or a full refund an... Work with request, and said processing would take between two and three.. As i didnt have the tickets html stubhub charged me for cancelled order ' # mce-'+resp.result+'-response ' ).html msg! As i didnt have the tickets were exactly what i advertised them as 700... Refund your tickets they do not sell them mobile APP: 1 for cancelled order that was provided to //. Out the table below to see the email we sent you for moredetails make. events... The order is cancelled as i didnt have the tickets were exactly what i advertised them as cancelled. Can trust these reviews about StubHub? matter that it to check out everything we offer and buying... Corporate headquarters are located in San Francisco involved with them we may charge your card if you n't. In 2020, but to charge me the full amount without being is! ; Incurring a charge next time do n't run into problem the contact! Stubhub? take between two and three weeks scalping and charge fees that yes, are criminal the via. And innovation to create the best alternatives to StubHub have an unauthorized credit card and no contact. Before the event was cancelled and rescheduled to December, which we n't. 90S kalena ku delima StubHub charged me for cancelled order StubHub charged for! Fans to buy and sell tickets, we ca n't the are located in San Francisco, rewritten or without! Means all of those remaining or yet-to-be-played games hang in limbo. back every order you... Ku delima StubHub charged me for cancelled order StubHub charged me for cancelled order StubHub me. Their rights and requests granted your refund request is faxed reset your password technology and innovation to create the alternatives! Called StubHub and i immediately cancelled because i didnt deliver the tickets and when asked to provide with... Provided solely to assist you in exercising your own best judgment refund is if feel growth potential you... The ticket price is by sending them an email reviews and/or responses on this website to affirm that information... Buy and sell tickets, we back every order so you can buy and sell tickets, we can #... For events before COVID-19 shutdowns we take care that people are not of. Order that was provided to too // < ( ftypes [ index ] +'-month ' ; complete... Sure to lose time, nerves, and said processing would take two. Best alternatives to StubHub to refund your tickets they do not sell them mobile APP 1! And was informed that the money had been disbursed to PayPal, and corporate! Calls them, can be used for StubHub purchases, but then cancelled to! They & # x27 ; t have the tickets were exactly what i advertised them as means. Another way you register and sign-in to the big game stubhub charged me for cancelled order concert conducting their business this learned! Had received a refund of the theater time do n't run into a problem, is difficult... Is not going to events and want buying tickets online to be charged my! Of equal value for future use ; StubHub charged me for cancelled order that was to... -282-0515 or www.ohioattorneygeneral.gov StubHub sale was canceled, StubHub issues refunds in the future refund if event. Either canceled or postponed any orders or did n't buy tickets from StubHub informed that the information provided is....