We just used the medallion last week on a Princess (ta && ta.queueForLoad ? As the App does not recognise my name, date of birth or Princess Cruise Booking reference I cannot proceed any further. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. Princess needs to do what airlines and many other companies do. I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. I ask if the supervisor could call me back and I was told an infactic NO! If you. Ship your Medallion to home (for a fee) if you live within the U.S. Or pick it up in port for free. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Won't load wearable page to order my items. Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. Can someone hack the system and get personal info? The staff know nothing about it - why should they, as they don't work for Princess. ), @Aunt Bartywelcome to CruiseCritic! After downloading co ved images will not save. I deleted the App from my Iphone and i-cloud and re-installed. You have bigger fish to fry than worrying about this app. Enjoy Games Under the Stars, location-based scavenger hunts and other games. Phoned Princess but all they could say was reinstall the app but that has made no difference. Can not get to green line. It crashes, it stalls, it randomly shuts down. I think the easiest to upload to the App is during the week when the App team isnt trying to make changes. CC Help Jenn Won't let me save. I think this is down to semantics. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? Quick voyages to the California Coast, Caribbean and Mexico. Not an improvement Posted June 21, 2021. IDK why no 8-tops, but not interested in them. My phone is an LG6 running Android 9. Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. How do i install the Princess Cruises Medallion App on my Windows 10 computer - Google Play Community Google Play Help Sign in Help Center Community Google Play We noticed you haven't. It just keeps downloading and never downloads. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the [email protected] eMail address. Click on "Try our web version". Booking number 3NHJ7J. And they need to wait 90 minutes to do this? Repeatedly tried to take security photo with no success. I had this interaction yesterday when checking DMW function. Finally logged in, but Booking code is not recognized, so app will not link our cruise. It's recommended to create a New Account if you don't have one already. How can I open it to allow me to input information for my cruise. Thank you. What they don't tell you is that it won't work if your phone is too old. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. Frustrating to use and had have customer service help with it. touch-free, thanks to MedallionPay. Medallion App stills has the old booking and ship. I think this is down to semantics. Customize your dining time for each day, choosing from the main dining room or specialty restaurants. Save screen is grey in personal information and wont let me save. It's just, dammit! Therefore I cant complete the check in process. R u sure you have placed the phone properly over them? We recommend you download the latest version of the app before you leave home. Also, mention the most recent voyage you were on with Princess. When trying to upload documents to medallion app it wont give me an enhanced drivers license option. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Worthless app and website. Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). It links to the on board computer where all the information is stored. I am incredibly disappointed & I am not having any luck with trying to contact the (ta && ta.queueForLoad ? Does the MedallionClass app work before my cruise? Watch video: The MedallionClass App Experience MedallionClass Vacations in These Destinations Pause I still don't see anything about choosing an arrival time but at least I'm in . Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". xiSafety uses innovation to significantly improve the guest processing time and experience by removing friction from the process and allowing the ship and crew to operate more efficiently during embarkation, safety drills, port calls, disembarkation, and throughout the cruise. Can I wear my Medallion device in the pool? It has just been frustrating. Wasted 1 1/2 hours trying to submit details, used iPhone iPad and Mac PC all to no avail. So as to be polite I won't blame Princess, it must be Mercury Retrograde. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. But he wanted the name of the person and number that gave me incorrect information. But all guests, can enjoy the expedited arrival benefits of completing OceanReady steps before embarkation. Have you tried logging in by entering booking number, name, birthdate - instead of login id and pswd? Not able to download app. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. services, family and friends locator, ship navigation, interactive fun, and One person told me to just enter her driver's license info in the passport section, but that didn't seem right. I have successfully located the Arrival Time feature on my tablet. Do I need required travel documents for embarkation if I've completed the OceanReady steps? The save button on personal info and documents is grey out so will not save details. It's maddening that Princess has forced everyone over to the medallion app and took away the ability to fill out the required info on the website. The app crashes on open on my Galaxy S8. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". my next gripe is about the airport that if we are unfortunately needing repatriated home. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Wildcatllamas, October 2, 2022 in Princess Cruises. I still don't see anything about choosing an arrival time but at least I'm in . I have called Princess Support about 9 times. Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. How do I REMOVE this app! Why is my COVID pass still pending 3 days before the sailing date ? I believe they have the ability to make updates within the app on your behalf if there's an issue. Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. App is also up-to-date. While the cruise was okay, the staff highly professional and friendly. UPDATE: I was able to get in on my tablet using log in with booking number. Youll enjoy keyless entry with automatic door locks every time you enter your stateroom. No, once on board you can download and use the MedallionClass app and all digital experiences for free. What happens if I lose my Medallion wearable? Also now doesnt come up with a link to wifes details, now Ive filled mine in (But as many have noted, nobody looks at that when you do arrive at the port. The WiFi isn't what Princess advertises on their website. My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). You can also upload your travel documents and make changes to many other options. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. There are many android uses who will be able to help you (I'm an Apple kind of person). Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. We are having trouble with the Medallion app as it won't let us scan in our passports. Princess needs to do what airlines and many other companies do. Can't log in with app or on Webpage in order to provide required information. Went in to find out why and screen went blank and white. An Ocean Medallion is a small, wearable device which replaces your cruise card on Princess Cruises. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. It keeps saying that these are pending and not acceptable. So much for relaxation. Click "get online now". Apparently walk ups will still be accommodated but in the past Princess had at least one dining room for anytime diners. Wi-Fi everywhere on board so you can text, post photos, video chat and more! Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. LauraS And you are ignoring the good advice they gave you. Inconsistent and does does not work with android smart phones. such a waste of my time. I have more videos for this cruise, as well as future cruises booked through the rest of this year and beyond. Unable to proceed. It lets me on the app but cant do anything once Im on. Once entered and saved, My wife and I have advanced to Platinum status on Captains Circle Membership. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. There are many android uses who will be able to help you (I'm an Apple kind of person). App is working OK on my wife's iPhone 2020 SE, Every time I try to upload Covid or save it, it does not work. The months and dates flash up and quickly disappears. Long time Princess cruiser (pre-COVID) and just booked back-to-backs on the Island Princess which will be my first 'Medalion' cruises. Enter your device passcode. Started August 27, 2021, By Couldn't log in with password had to use book ref. Tripadvisor staff removed this post at the original author's request. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. I have been trying since March to link my cruise in the medallion app. WhenI try manually when I get to nationality it wont accept British Citizen. ), You will be able to leave a comment after signing in, By I cannot enter numbers of postcode for payment method credit card entry You can't do everythingbut quite a bit can be done using this method. That network exceeds all cruise industry security standards and uses a combination of anonymization and encryption to keep data stored there secure. click "Force Stop". Couldn't scan with phone or iPad, manual entered details were not accepted or shown incorrectly. A multi million dollar company with two bit IT system! Order them for yourself and your travel party now through the OceanReady section of the MedallionClass app or purchase them on board at the OceanFront area. I have uninstalled the app and downloaded the app. On the iPhone I edited my Personal Info & Documents. Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. Princess MedallionClass does not seem very safe to us. Is the app available in multiple languages? CC Help Jenn It states the reservation does not exist. Can you help me? Are you having issues? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. LTE/3G/2G (auto connect). I have successfully located the Arrival Time feature on my tablet. Then when I just opened my husbands tab it shows some of my contact info on his side. In desperation, he clicked on the "Sign Up" button and put in the exact same ID (his email address) and password that he had . Right now, it is hit and miss/for some, not others/very poorly developed. tried to upload Covid pass. This app need a lot of work to make it useable. Can't link the booking number on the iPhone app either. The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. The app cannot understand that the middle name is the second name that appears when the passport is scanned. Without that, you don't get very far. In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. Thank you, Rick&Jeannie! In the OceanReady section of the MedallionClass app, tap "Medallion" and complete or conrm your shipping information at least 12 days before your Princess vacation begins. Then open a web browser and the page will launch. Now I am on board the Caribbean Princess. I HATE this Medallion App thing! Upgraded wearables but app would not accept payment. Arizona. More time for you. Hi, I am trying to put my travel documents in the ocean document and cant save it. It might be worth reading through some of them. Anyone else having this problem? Walk along sun-kissed beaches in laid-back style. Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. download the app in your phone's app store. Pre-planning helps you make informed choices about how you want to spend your time. How can I fix the error. App will not accept my Florida enhanced drivers license. My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. Our other single voyage works fine. The app is controlled (ignored might be a better word) by Princess HQ other than marketing that hypes it as the best thing since sliced bread. Je ne peux pas prendre ma photo. I have successfully located the Arrival Time feature on my tablet. It appears the app has been going through an update this weekend try later today. Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. Alternatively, you may use. Alternately, if you don't feel like waiting on hold for two hours, you can just report your issue via the [email protected] eMail address. Personalize your dining experience with Dine My Way reservations. To use the MedallionClass app for check-in process you will need: booking number. They will be able to just race on board with their medallions! If I try anything else, all information is lost. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. That said, I was able to get my info loaded. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Exactly what I have been saying, but to no avail ! When I uploaded my passport I get an error saying that my first name does not match. Also, mention the most recent voyage you were on with Princess. I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. Barbara https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Saved photes do not appear in my profile. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Does anyone know how I can do this outside of the app? Fortunately, the ship runs better than the Medallion App. Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. I just get a fuzzy ship picture,then after a short while, it goes back to my home page. By Your reply is definitely uncalled for. The app crashes on open on my Galaxy S8. I have downloaded the app on my Motorola mobile phone ok, but when I press open, nothing happens. Navigate the ship easily with turn by turn directions to wherever you want to go. Can not save personal information. It says "INVALID VALUE" for my email address so the next button isn't accessible. Why bother, just take it to check in. and Cruise Critic Princess Cruises forums have a lot of discussion about the medallions. Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. It took me two hours to enter our credit information and order our wearables. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. Board faster and go straight to your favorite spot. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. I have tried doing it manually and scanning but to no avail. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Middle name. App still crashes on my phone, but as long as I can get in. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110501494', '');}, 'log_autolink_impression');Cruise Critic. Ann is my middle so my passport is correct Does anyone know how I can do this outside of the app? CC Help Jenn Our other single voyage works fine. I am trying to upload my husbands passport and kids passcards and they will not load. EDL). I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Depending on your departure date, they might not respond for a while. My booking and ship was changed to another ship and booking number. Unable to update address details specifically postcode. Does anyone know how I can do this outside of the app? This is under required documents section, Cannot log n to put my reservation number in. The Medallion device contains no personal information but transmits an encrypted guest i.d. Thanks for watching! They may also call the Guest Services Desk or talk to their Stateroom Steward, as usual. IDK why no 8-tops, but not interested in them. Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. Click "get online now". It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. Is a Medallion wearable safe to use if I have a . I cannt get my health status to open and boarding times . Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. Want your favorite fruity drink while relaxing in the Piazza? Can't click on it. . No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. Powered by Invision Community. Using your phone take a screenshot of your vax card, see if that will upload on the App. However, all the information showed up on my traveling companion's Medallion. . Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. Thank you, Rick&Jeannie! The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number(not the 800-774-6237general support number) ; they probably won't be able to solve your problem, but they'll be able to report it to someone who can. Can't save. although our passes are on our phones I printed the passes off. You can't do everythingbut quite a bit can be done using this method. Takes about 30 seconds, I know. I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. This will be an interesting cruise in 5 days. I called support and they changed it but when I go to link the my cruise number the old birthdate is still there and it doesn't fine my cruise \. You will be able to leave a comment after signing in, By The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. This is over several weeks time. 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Staff know nothing about it - why should they, as well as Cruises...