Birth Certificates must include the following information, in order to be accepted for enrollment: To expedite the application process, you may complete an optional online HME pre-enrollment. You may select your preferred gender during enrollment, even if the gender selected does not match the provided documentation. Please call the TSA HR Access Help Desk at 1-877-872-7990 between the hours of: 7:00AM - 8:00PM ET Monday - Friday, 10:00AM - 3:00PM ET Saturday, or 11:00AM - 4:00PM ET Sunday. Additionally, the KTN can be entered in participating airline frequent flyer profiles, where it will be stored for future reservations. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. If you choose to pay the reduced fee, you must present an HME or FAST card at the time of enrollment. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for HME applicants. Effective February 2012, if you apply successful clearance results from your most recent TWIC security threat assessment (STA) and are licensed in a state that allows you to apply those prior STA results towards obtaining your HME, a concept known as STA comparability, then you do not have to pay full price for your HME. Most TSA UES enrollment centers will accept walk-ins for TWIC applicants. Full Time position. Download Adobe Acrobat Reader. Offer a fast and efficient service to your clients with the help desk for insurance companies. Acceptable e-mail formats are JPEG, PDF, and DOC. img#wpstats{display:none} With ServiceTonic you can effectively track all these activities: In this way, we avoid all doubts and possible loss of information, and we know that all the information is in our ServiceTonic. Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions. Fingerprint capture is part of the overall in-person enrollment process for programs such as TWIC, HME and the TSAPreCheck application program. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. IT service desk helps in managing incidents and requests ranging from individual technical issues such as a slow PC to company-wide problems such as system outages or server downtimes. The assigned KTN must be used when booking travel. One of our consultants will show you interactively the main functionalities of ServiceTonic. The UES Call Center can be reached via phone at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). Contact TSA Cares Email TSA Cares (855) 787-2227 Weekdays: 8 a.m. to 11 p.m. The gender on your identification document does not have to match the gender you select on your TWIC application. Most applicants receive their Known Traveler Number KTN in 3-5 days, though some applications can take up to 60 days. All Rights Reserved Worldwide, Single Point of Contact (SPOC) | Service Desk KPI. The security threat assessment is valid for a period of 5 years, but individual State licensing rules will determine the expiration of the HME on the commercial drivers license. TSA is capturing your photograph to verify your identity at TSA checkpoints equipped with biometric identification technology. If pre-enrollment is available for the program to which you are applying, you may make an appointment online during the pre-enrollment process. Yes. - Fri. Members will be able to see their KTN expiration date under the field marked as TSAPreCheck Expiration Date: XXXX.. This could be desktop support, level 2 IT groups, the NOC, a vendor, or even specific individuals in the organization with unique expertise, say for a particular application in IT. Fingerprints are taken by an electronic scanner. Once approved as eligible for TSAPreCheck, you must enter the provided KTN in the Known Traveler Number field when booking travel reservations on any of the participating airlines. In addition, your State may have additional requirements, such as knowledge or driving tests, which are not administered by TSA or IDEMIA. No. To make an appointment for card pick-up, you must first check the status of your card. Some e-mail programs convert large files to a linked document (ex. Click here to find the closest enrollment center. Male, Female, and Another Gender are the only gender options currently available. After one year, the person will be considered as a new enrollee and will receive a new KTN if approved. Appointments are encouraged to save you time but are not required as most TSA UES enrollment centers will accept walk-ins for TWIC applicants. Billing and collection unit, depending on the size of the company, may or may not have solutions for billing and collection. A SPOC service desk is ultimately responsible for ensuring that all tickets are resolved within the service levels that have been established for the organization. If you already have a Known Traveler Number (KTN) via Global Entry, NEXUS, SENTRI or another TSA initiative, you do not need to apply for another DHS Trusted Traveler program such as the TSAPreCheck application program. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Credential Identification Number (CIN), the first group of numbers printed under the barcode on the back of the TWIC card, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. Fri. Name changes may take up to 45 days to complete and processing time varies by individual. Yes. A Knowledge Base with every type of issue identified and a solution or an escalation point available. No, you can select any gender option on the TSAPreCheck application, even if the gender you self-select does not match the gender on your supporting documentation (such as birth certificate, passport, or state ID). There is no TSAPreCheck Application Program card. But, what does it mean beyond the acronym? In all cases, no item or attire may cover or otherwise obscure any part of the face. Listing for: INSPYR Solutions. Please reach out directly to your state Drivers Licensing Agency to determine your eligibility for this benefit. Download Adobe Acrobat Reader. 3. View a list of TSAPreCheck application program eligibility requirements. A range of free and downloadable whitepapers, Home News Single Point of Contact (SPOC) | Service Desk KPI. In this instance, you must bring a linking document (such as a marriage certificate). Please pre-enroll and visit an enrollment center if you would like to enroll with a comparable assessment. Yes, but you must update you name prior to renewing your TWIC by calling customer service at 855-347-8371 between 8 a.m. 10 p.m. Eastern, Mon. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. Contact your flight training provider. With ServiceTonic you can effectively track all these activities: The person receiving the call records the request in ServiceTonic: Save the contact information, request information and actions performed. For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. You may also check your application status online. Cards that are affected by this issue will not work with TWIC readers if the reader requires matching a person's fingerprint to the encrypted fingerprint information on the card. To expedite the application process, you may complete an optional online TWIC pre-enrollment. COMPANY SIZE 100 to 499 employees INDUSTRY Staffing/Employment Agencies FOUNDED 1980 WEBSITE Yes, TSA requires all names used, current and past. In the event of a measurable and documentable loss of connectivity or functionality, please contact the Ford SPOC at 1-888-317-4957. Business Continuity. Documents must be submitted as an attachment to the e-mail. HAZMAT TWIC Apply for a TWIC card. This fee maintains your eligibility for a period of 5 years, and covers the operational costs associated with the background check. Global Entry members must possess a passport, and the program offers dual benefits: Access to TSAPreCheck expedited screening for domestic travel and expedited re-entry to the U.S. when returning from international travel. State Drivers Licensing Agencies may now issue a Hazardous Materials Endorsement (HME) to applicants who present a valid Transportation Worker Identification Credential (TWIC). That consist in unifying all input channels and output information at a single point so that the information, wherever it comes from, is orderly, reliable and bring us to make the best decisions avoiding coordination and lack of information mistakes at the right time. Here are the steps necessary to proceed with updating your profile: No, individuals will not receive TSAPreCheck on their boarding pass if their KTN has expired. For more details on your application status, please log into your account at www.fts.tsa.dhs.gov. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. TSAPreCheck allows low-risk travelers to experience quick, efficient screening at participating U.S. airport checkpoints. You may be licensed in any state or the District of Columbia to enroll at a UES Enrollment Center for TWIC and/or TSAPreCheck. Some individuals may need to renew in person, for example, if the fingerprints provided during their initial enrollment were deemed low quality at time of enrollment, or if they have changed their name and have not gone through TSAs data update process. Members must renew their membership before expiration in order to continue receiving TSAPreCheck on their boarding pass. You can self-select Male, Female, or Another Gender as your gender. EYOs differ from the fixed UES enrollment centers in several ways: IDEMIA will provide EYO stakeholders with a standard revenue-sharing provision. Schedule an appointment online without completing the pre-enrollment process. . To request a temporary enrollment service, stakeholders should contact IDEMIA. It is recommended that you schedule an appointment. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. See May I renew my TWIC if my name has changed? for a description of how you can update your name with TSA. MetricNet offers Service Desk benchmarks with cost, quality, and service level metrics for organizations that operate their own internal service desks as well as those that outsource the service desk to a managed service provider. Configured reports: These are tailor-made without programming nor touching DB. [email protected] If you have legally changed your name and wish to enroll with your new legal name, you must provide a court-ordered name change document in addition to the required documentation from List A or List B. Most TWIC customers will be able to renew online without visiting a UES enrollment center. An official website of the United States government Here's how you know EDI Help Desk Monday - Friday 6:00 AM EST - 6:00 PM EST: 3rd Level: Emergency escalation available via pager: . The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. Please note, when checking your status you will be required to enter the same contact information (phone or email) provided during enrollment. For a list of required documents, please visit: TSAPreCheck: http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf, TWIC: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf, HME/HTAP: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf. google_ad_client: "ca-pub-2604528316377340", ET Weekends/Holidays: 9 a.m. to 8 p.m. Cash and personal checks are NOT accepted. This section of our Resource Library contains comprehensive metrics ebooks and introductory guides. A medical certificate may be required. Please note, updating your gender is not required to receive TSAPreCheck screening. If you hold a valid Hazardous Materials Endorsement (HME) or a Free and Secure Trade (FAST) card, you may pay a reduced fee of $93.00. Cost vs. Price Benchmarking: Which Do You Need. Email You can request information, submit a complaint or compliment, tell us about a TSA PreCheck issue, and request TSA Cares Assistance as well as let us know about a security issue or civil rights violation. Help to service and maintenance audio-visual equipment as needed. However, TWIC holders are eligible to renew online up to 12 months after their TWIC expires. You must complete the in-person enrollment process at an enrollment center location servicing the TWIC program. (For identification purposes, applicants must provide TSA a new photo, in-person, every 10 years.). Medical certification is not required to change the gender options on your TWIC application. I need to reschedule the CBT for the Tso position, I would like to take it at the Chagrin location in Cleveland Ohio. If an applicant has a record of any of the crimes identified in the eligibility requirements, they may choose not to apply, as the application fee is nonrefundable. 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