There has been little progress the last three weeks. PPAS does not stand behind the sub contractors that they hire. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. Obviously, this hasn't happened at all. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. Currently on May 30, 2022 we finally got plaster. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. Its been the worst experience that I have ever had with a company. Design Your Pool REQUEST A FREE QUOTE About Premier I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. Extras: Premier Pools and Spas offers plenty. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! Thanks to the 99% who are enjoying their pools. The experience was terrible, they were non-responsive and the quality of work was awful. Companies that violate the law can face fines. We just finished our pool with Premier and couldnt be happier! Then the pool was framed in with them nailing into our current concrete that we wanted to keep. Within two days our pool started to leak. She has company. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. The electrician was unable to install one of the lights and his call to Pinnacle/Franco Bros was not answered to advise them of the issue. We are now sitting at day 10 with a completed pool but does it work? A shipping, What is Mustard Algae In Pools? Gunite crew came in. 5 complaints closed in the last 12 months. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 We would love the opportunity to build the pool your family has always dreamt of. I'm sitting here September 2022 and my pool is still not done. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. Our pool remodel project was made much easier for us by Aaron Temme. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. Thanks Aric!!! The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. It was a disaster! After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. the last one is being repaired. Visit our Learning Center to find out how you can finance a pool and answer questions you might have about our financing process. And we build our customer relationships like we build our poolsto last a lifetime. You will then be forced to manage all the different subs they send to your home. Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. Premier Pools and Spas have over 25 years of pool-building expertise. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. Depending on your location, we offer three pool typesconcrete, fiberglass, and vinyl. They started at 3:30 and ended at 8:30 pm. Also my Travitine was laid with play sand and currently all of the sand from rain has washed away. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. Your call will always be answered by a live, knowledgeable . Looking for pool financing? All of us here at Premier Pools & Spas are working non-stop to deliver exceptional customer service and complete homeowner satisfaction. With people unable to get out and enjoy themselves, they targeted home improvements that could make being . Request a FREE quote HERE or call us at (855) 212-2210. When can I expect them to be done? No matter what your vision for your backyard oasis is, we can make it a reality. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. No one showed up and no contact from PPAS since then. Unsubscribe easily. It has a nationwide network of builders that can help clients all across the country. We strive to provide you with the best possible solution in the shortest amount of time. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. Note that complaint text that is displayed might not represent all complaints filed with BBB. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. Steve Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. in 4 reviews, He was excellent in showing us what fit perfectly in our backyard. in 3 reviews. I am out $80,000.00 and the pool is not complete and cannot be used. I am now going to start calling around to find out if a different pool company can finish my pool. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. ***** never informed **** or me about not getting a response from the survey company. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. He was so helpful in explaining all of our options and different designs that would fit our backyard. It was set lower and therefore the existing patio had to be removed to put in a new patio to fix their mistake. 10/05/2021 Premier still has not called Jandy. Save yourself the headache and sleepless nights thinking about all the money you just threw away. A link has directed you to this review. What is Mustard Algae & How Do I Remove It From My Pool. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. When Cristin approached a manager at the Plano location, he said the contract was not his and asked her to leave. Building a pool can add value to your home. BBB Business Profiles may not be reproduced for sales or promotional purposes. My husband and I signed a contract in October 2021. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! Worked with me and resolved the problem. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. Be the first one to find this review helpful. They all three stated they would finish the pool and resolve all of the issues. This profile has not been claimed by the company. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. Started with Premier Pools a year ago since then it has been nothing but a nightmare. Do Not USE This company to build your pool. Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. I felt frustrated and ignored. Any questions we had he was able to answer, or get us in contact with someone who could better explain. Not even an apology. Premier Pools and Spas have over 25 years of pool-building expertise. No updates, no returned calls, nothing. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. We insisted that PP&S rip it out & replace it at their expense. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! ", Kasey said the company repeatedly asked them to take down the review. Premier Pools and Spas is a joke of a company. Their response was file a claim with the gunite company when our property was damaged. My pool was not set to the correct elevation of my existing patio or yard. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. I would advise to never ever use this company for anything. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. I do not have a customer by this name, address or phone number. Grout lines not matched up & thicker in some places than others. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. We value your privacy. A pool build is a very stressful situation to begin with. Well guide you through the process. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . BBB Business Profiles are subject to change at any time. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. This field is for validation purposes and should be left unchanged. The company is asking me for more money due to drainage. We also have a issue with the pool overflow draining. While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. / CBS Texas. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! So, when youre ready to take the plunge, well be here. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' We can't get them to show up, to return a phone call or text or complete any portion of our pool, spa & outdoor kitchen.". Gunite, Fiberglass, Vinyl: Whats The Difference. Pools and spas have been hot-ticket items for the last couple of years. We spoke with seven customers who . My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. Our team is ready to go and willing to assist you with your pool needs. Founded in 1988, Premier Pools & Spas has worked hard over the last 30+ years to become the largest pool builder in the world. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . We don't just build pools, we change the way people live and entertain. Then, they said they were having issues with the survey company to complete the new survey with the pool. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. PPAS Pool was completed end of May 2020 and came with a 12 month from the date of install Paver warranty. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. Our goal is to give you one-on-one, personalized service. Premier Pools told me my saltwater pool would be built in 3-4 months. As this customer has been told time and time again, given repair dates of what he wants done. I am at my wit's end. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. Weve transformed simple backyards, into private paradises. We seek the pool. Now let's talk about the stagnant water that has algae and now mosquitos. Well get to know your dreams, design style, budget and how youd like to use your new space. It's way too much money to not finish the job but yet I'm still waiting. I have a huge crater in my backyard. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. "[He said] it says you can't post reviews. *** and **** dismissed this and did not get the drain field inspected for damge. See details. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. Copyright 2022 Consumers Unified LLC. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. Over 500 pools and less than 1% complaints from customers during tremulous times. If you hire them have a lawyer on file to use because you will need them. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. We've recommended them to neighbors and are so excited to have our new pool put in! You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. I mean unless you want to work with an unprofessional company. The company specializes in luxury pools and custom-designed pools. Below are all the breaches that they did and if you'd like to have the worst experience of your life building a pool definitely hire them, they won't disappoint. Hi Lauren. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). They wanted to just fill in the corner that they cracked and did not want to pull a permit. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Hello Susan. Swimming Pools. Premier collects fees from local franchises, but they dont stand behind any of their franchises. We've reconnected with Premier this year, and I gotta admit. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. Then the excitement begins! We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. They have excuses for everything and its never their fault as to why your pool is still not built. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. Looking for pool financing? Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. Just finish! Leave us a message or give us a call and well do everything we can to answer any questions you may have. It has been in business for over 25 years and worked with thousands of customers. The excavator drove on top of it and it broke. They do not communicate and value customers. Original Review: I have a terrible experience with this company. The pool is still not complete as of now. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Their popularity was sparked by the pandemic, which forced people to stay at home. 2023 CBS Broadcasting Inc. All Rights Reserved. Our roof is in need or replacing. Both of these items have been scheduled. Please run away form this company!!!!!!!!!!!!!!!! Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Look no further than the experts at Premier Pools & Spas. When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. "They were excited about the whole design and everything," said Kasey. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Like how do you leave a partially newly built pool in this condition? This field is for validation purposes and should be left unchanged. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. So i believe that we are on the same path now. "So I put a picture [of a pool] on my computer," said Michael. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. Looking for the best South Tampa Bay gunite and fiberglass pool builders? CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. "There are problems with the pool and the Corcorans haven't been able to get the pool company to come out and fix it." We've transformed simple backyards, into private paradises. Building a pool can add value to your home. 85% of emp Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. Dustin was our sales guy and he was great! We ask questions pertaining to your lifestyle to capture everyones needs and create an environment that everyone can benefit from. The company specializes in luxury pools and custom-designed pools. The company specializes in luxury pools and custom-designed pools. The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. Know your dreams, design style, budget and how youd like to use because will. 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