Weve added a payment processing fee of 2.9% + $0.30 charged to the seller for each completed transaction. I'm glad I'm not just being impatient. 2 mo. The app doesnt allow buyers to leave negative reviews after a cancelled order which is stupid you cant warn others. They will not fix it same day, thats a fact, and its okay. This may be a dealbreaker for me too. Founded in 2013, Mercari is an online marketplace for selling used, secondhand items. But I bought 3 shi$#% fakes. So I get notification that her return was approved and she will now be sending back a damaged and ruined ring that I sent to her in flawless condition! Normally, Im extremely careful with anything I buy online I over analyze every photo and ask for more, if warranted. **HOWEVER(pay attention here because this is the most important part)** I do this as what I feel is a matter of my due diligence as a consumer.. They aim to stand out from competitors with an ultra-simple user interface that makes buying and selling easy and quick. Additionally, Mercari requires items to be shipped with a tracking number, so be sure to purchase a tracking number from your local delivery service before shipping. The vendors dont care about your users, and this entire experience is leaving me to feel you dont either. Im sorry you had to go through such a frustrating situation. Now I sit and wait anxiously for what I already know will be an unsympathetic Bland unpersonalized Im so sorry but dot-dot dot AI written pre recorded response. I have issues with them too. It generally takes up to 48 hours for Mercari to release payments after an item has been delivered. 'In honor of imnotlegolas for starting this subreddit. On Bonanza, you can specify your own return policy and set the conditions. When this happens, we recommend: Verifying the shipping address for your order. Mercari will also charge you to expedite payment. Certain tracking numbers (like DHL tracking numbers) are marked as unrecognizable, so if your buyer doesnt rate you and you submit a request to Mercari to have your money released, they mark the order as undelivered and refund the buyer. Definitely feel scam here, they dont have protection for sellers? What makes the experience different from say, ebay, is that the interactions are a lot more personal. The buyer will receive a refund notification in their email and the funds should be returned to their account within 7-10 business days. Look below: "What if my item is never shipped? All new listings will be subject to the new fee on October 1, 2020. This is a joke!! Brand new, high-end leather boots, nicer than any footwear Ive ever owned, even when I was making good money. I sold an item on Mercari And the item was in excellent new condition this Fraud buyer leaves me positive feedback about the item as soon as they receive it, and then wait 10 days to request Return stating the item wasnt as described and Mercari approves this return even though policy states u cannot return after feedback left. Please note that expedited shipping is not available via this offer. Save my name, email, and website in this browser for the next time I comment. Mercari or any other company cant tell someone to keep the item and heres your money back! Mercari is an awesome site to buy and sell on, and Ive been largely successful there in both sides of that, and honestly in 500 or so transactions I dont have any negative things to say that cant be said for anyplace else. That is fine but what is of. But at least they end up actually fixing it! So heres a 5% coupon and have a nice day. My seller just replied to my 3 messages and said she shipped it. It's not like eBay. After a bit I get contacted by somebody from PayPal that definitely was a higher up. But I lost a lot of time. The reason this was a problem, was the one stuffed animal thats back was not shown had a hole in it and I was assured that the stuffed animals were in good condition and later after I brought the issue to the seller she said well that is odd they were on a self and she was not aware of the hole. If a seller consistently meets or exceeds customer experience expectations, theres no limit to how long they can stay on Mercari. If that doesnt happen, youll be able to get a full refund within three days after seven days of waiting. What happens if a seller doesnt ship in the 3 days? No one would help me and transfer it in another way. After 3 days with no shipment notice, you can cancel. Either the seller cancelled after 1-2 weeks due to a "problem with delivery", or the seller went silent and did not ship the item or respond to messages. I need a little profit to buy more items to offer for sale. Mercari obviously doesnt give a damn, so Ill bypass them altogether from now on. You can also cancel the order by going to Profile . Ill be deactivating my 2000 listings and leaving their site over this, off principle alone. I had one item broken in transit, buyer was refunded but I was insured via their policy about their labels. For international shipping, you may be able to have your package shipped to you via EMS, ePacket, or other international services. Clothing-wise, Ive been very lucky on Mercari. I agree i. started with Mercari two day ago and was very excited sold a 14k Gold Bracelet and text was coming in fast as lightning. Buyers can repeatedly cancel for no reason and still be issued a refund. If youre shipping something internationally, you will need to contact an international shipping company as they may have different guidelines and policies. However, the buyer may be eligible for a full or partial refund if the item doesnt match the description provided by the seller, or if it arrives significantly not as described or damaged. 2. Quick Answer : Does Grindr tell if you screenshot? If youre looking for a more comprehensive approach to selling, Mercari may be a better option. ', Press J to jump to the feed. I also ask for measurements and am extremely thorough. We recommend sending the seller a message to see if they can provide a tracking update. Shipped it and i hope i get paid Ill see the young lady didnt receive it yet. She would maybe mail me the original 3 bras if she could find them; 6. Its June 25th! Contact Mercari and they will cancel for you and not ding your account. When someone buys an item you are selling, the seller has three days to ship the item. Mercari Prepaid labels ship to all 50 states, including the District of Columbia. I asked for ONE extra day to get the ring in the mail but they denied it and PAID THE SELLER, ANYWAY. The buyer removed the triple layered protective foam sheets (which was more expensive than the $1 plexiglass sheet), took photos without the protective measures and sent it to Mercari. Then I discovered that 8 KG = 17 lbs. Worse of all, she re-listed right after for a HIGHER price (without making any corrections on the listing to mention damage). Sellers are completely vulnerable to scams because the rating system is rigged. It also takes up to 5 business days for Mercari to transfer funds into your account. My average profit is $14. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Both apps offer unique features and benefits that appeal to different types of buyers and sellers. Shipping rates are estimated based on the item being purchased, the shipping address, and the shipping carrier selected. I was selling a bundle of old antiques books 20 of them, and fee was 10.00 plus 3.00 processing fee. When the item sold and they emailed me the label, it said 17 lbs. Why is Mercari still allowing her to sell on their platform? Back to 2nd ring/different sellerI messaged the seller personally to let her know that the finish on her solid sterling ring came off after 3.5 days of wearing it. They will NOT protect buyers if you brought wrong item by accident, but you can always return it if you did it at retail store. This is my third purchase from Mercari, so I don't know if I'm being unreasonable in my expectations, or if the seller isn't following the established rules. Hopefully I will get my money back. I gave him a discount on an original UK pressing of kind of blue and sent him the item. Medical writing: side hustle success story. Never again!! They let me sell taking of course their share and never got any warning about my identity , I had everything on file already so I never thought I would have problems with this. Maybe a belt from the Dollar Tree? I instantly got on the phone with PayPal to no resolution. Restarting the entire time consuming and unnecessary process costing the buyer and the only buyer for the entire experience. There are two big differences with Mercari vs. other sale sites: 1. Mercari is committed to keeping the buying experience secure and providing a safe place for buyers to purchase items. If you are shipping items that are light and fairly small, then a standard small-sized box can be used. An item shipped with a Mercari prepaid label will take 3-4 days, on average, to arrive at your doorstep after the seller ships it. I have had potential buyers negotiate me down in price and then still not buy, even if I dropped the price to what they were asking for. Mercari has dozens of product categories, so you can expect to find everything from clothing to electronics. The entire process has been a mess. When I wasnt in the hospital, hooked up to an IV and on a nitroglycerin patch, the medication they sent me home with made me extremely sleepy. Hopefully you were able to get reimbursed at least. How awful! After the first time I bought a fake products and went through the process of returning it which still is incomplete I discovered that there are no repercussions for vendors who sell false items nor does your app take any personal responsibility for allowing them to do so but rather it is the customer who is punished for using the app and receiving inaccurate product. She also sent me a care package with a bunch of random useful items with the PayPal logo on it as a means of saying sorry on their behalf. If a buyer leaves a negative rating or feedback for a seller, they run the risk of the seller retaliating by leaving a negative rating to the buyer. Flag her account! One of my 1st purchases, bought 3 new bras. The rating requirement appears aimed at reducing buyer and seller fraud by calling out the bad actors. I agree that the buyer should be held accountable and something done but Mercari does make it right and I am not out the money, I have learned that if a buyer has no reviews then most likely they are out to get something for nothing so I always check their profile after being hoodwinked out of a couple things, and they were really fast on an issue I had with a moldy purse I was sold they sent me a return ticket and Refunded me very promptly. To avoid cancellations, we ask that sellers keep their listings up to date and ship orders as soon as possible. Mercari is a rip off site, RUN, do not walk away. FDA restricted items such as food, homemade food, food supplements, vitamins, diet products, muscle enhancers, home remedies and homemade cosmetics (any ingestibles). Well they just ate that because they arent letting someone take my jewelrey, keep it and get a refund on top of that! As such, buyers and sellers are encouraged to resolve any conflicts that may arise through the Mercari resolution center. Additionally, there is a cap of 1 item every 24 hours to encourage responsible and mindful selling. So now I have just given away a perfectly good pair of expensive shoes away for free. She listed 3 more bras on Mercari she deemed just as pretty as the ones I bought and she wanted me to buy those bras; 5. I explained what happened to a synthesizer Facebook page I was on with over 75,000 members. Ive had a very small number of people say a wallet wasnt as big as they expected or a leather jacket wasnt leather. Once shipped, the seller confirms the shipment. I received my cups completely smashed and badly wrapped. The 1st. All this site is about is letting people try to nickel and dime you to death. I am not impressed with Mercari. concern to me is that I accidentally hit the wrong button that said do u want the buyer to send item back. Im able to dress nicer now than Ive been able to since a red light runner hit me, blew out the bottom 1/3 of my spine, ended my career and marriage several years ago. To take advantage of the offer, make sure your order meets the following criteria: Buyer must have a minimum of two Mercari purchases in the past 12 months, Items must be limited to items in good condition and between $15-$2,000 in order value, Order must be placed using the Mercari app or website. ', Press J to jump to the feed. I had a LIFE THREATENING situation (again, with PROOF) as a pretty damn good reason for my return delay and asked for ONE extra day to return the ring to the seller. With the exception of one item all other items suddenly sold . Would you admit that this was totally your fault ,apologize, and send them their money back? I do this as a small business. I sold a piece of sports memorabilia that the buyer reported damaged (810 protective plexi-glass sheet reportedly cracked). Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. I also regularly get an equal amount of fake silver on Etsy, Amazon, and EBay for sure! When I asked for a photo, she stopped communicating with me and just cancelled. Your email address will not be published. They told me it was returned because the product was not as described but wouldnt tell me how. I have never heard of a site that will not refund your money back if you arent happy with the purchase. No communication whatsoever!!! Sounds like a juicy lawsuit to me! Ive been selling for 2 years now. She was going to maybe pay for that Priority Mail; 3. I cant get anyone to call me back and the messages they send are automatic messages!! Visa and Mastercard have protection for a reason and I will be taking them up on it. If you prioritize ease of listing and want to sell a large variety of items go with Mercari. ..basically for all the same reasons you probably believe 110% that your car is really a Chevy, your engagement diamond is genuine, and your Nikes you bought at the Mall arent fake knockoffs-because theres ABSOLUTELY NO REASON youd even QUESTION IT-let alone wonder-because they look 100% legit and have the right markings/credentials. i have a new debit card # im trying to add to my account. I had it completely serviced before I shipped it in its flight case and recorded video of everything working just in case. I never splurged on anything that expensive for myself but apps like Mercari werent around back then, either. Mercari submitted a claim and was paid but refused to reimburse me because I didnt use bubble wrap. And sellers dont get paid until the buyer rates the seller and the seller rates the buyer. I use the shipping to send the item, so I dont have to pay in advance and pray I get my money back. If you cant afford the real thing then you would never.know you bought a fake. Wait. Ebay does not do this. Mercari refunded the buyer and cancelled the order WHILE THE BUYER KEPT THE MERCHANDISE. If a seller fails to ship an item on Mercari, the buyer is eligible to receive a full refund for their purchase. Shipping to a PO Box? Required fields are marked *. So they delete your account and say to the BBB that they cant access the account!!! USPS stated a label was printed, but never scanned in at post office. Herein, Does Mercari report to IRS? Customer service goes through a number of explanations that are incorrect, ineffective solutions, and it is finally explained my account has been locked because of that past 1time transaction. This made my friend a beneficiary of my account, a second person on my account, and something very forbidden by Mercari. So frustrating!! However, if there are any issues with delivery, it can take up to 14 days for payments to be released after the item has been marked as delivered. This site is AWFUL when it comes to customer service or problems. Going back!!!! One final story. Clothing . Mercari asked me for 10 photos of all sides of the boxes and cups with tiny bits of sharp pottery spilling everywhere, a complete mess and waste of my time. I use the app because going in person to a store cost additional time takes more steps, and is a longer process. Why use Mercari? All shipping costs are the responsibility of the buyer unless the item was not as described and the buyer and seller agree to a refund. Did they give your money back quickly? He made his profile this month and the product was sealed and described as such so how it could not be as described is beyond me. Scammed by Mercari!! By: Author Olin Wade (Remodel or Move Stuff). The general rule for Mercari is expect buyers to offer lower bids for items posted. This could also be a fluke, I've had sellers be completely honest why something is delayed (they lived in natural disaster areas that were on national news) and I've also been upfront with my buyers, but I like getting paid faster, so my items are out next day if not same day. First claiming she had overspent. Also see our guide to selling based on the type of product. He responded telling me he wasnt trying to rip me off and then proceeded to offer me an equally bad offer. They dont give a fuck about BOTH buyers and sellers. So far so good. Mercari is a scam, period. If the seller does not contact you or arrange shipment, you can try the following: Contact the seller via in-app message or use the "Remind to Ship" function to remind the seller to ship the item. You literally cant get paid until you rate a buyer, and you cant see what rating they gave you until AFTER you rate them. Too many to name. Well a few weeks later since it was shipped to Hong Kong it took awhile. I live remote and I cannot always make 3 day delivery schedule. If you dont submit the sellers Rating within 3 days of confirmed delivery, we will auto-rate the transaction for you so the seller can get paid. And just a few days ago, ordered PJs, lady confirmed sale, had a tracking #, a week goes by, she never mailed it. Ive had a couple issues Right now, super slow delivery is one Ive had 2 sellers cancel with no explanation I had one delivery cancel because shipping took almost 2 weeks, but thankfully I had a honest buyer, who let me make another listing to pay for the item once it was finally delivered (at a discount). 2 weeks later, she was asking for her money back. If they cant locate the package and there hasnt been a tracking update for 7 or more days from the last scan and 30 or more days following the acceptance scan by the carrier (first scan by the carrier after receipt/pickup of the package), you can request a refund from the Order Status page. The case will then be evaluated and assessed by the Mercari team and a decision made based on their assessment. If a resolution is not reached, Mercari will review and decide the outcome, and a possible refund may be given to the buyer. 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Through one of my account, a second person on my account, and fee was 10.00 plus 3.00 fee! Their listings up to date and ship orders as soon as possible processing fee of 2.9 % $! One item all other items suddenly sold because the product was not as described but wouldnt tell me how always... Have to pay in advance and pray i get paid Ill see the young lady didnt receive it yet to! Her to sell on their platform buyers and sellers are completely vulnerable to scams the! Next time i comment theres no limit to how long they can provide a tracking.! Well a few weeks later, she re-listed right after for a reason and i i! You bought a fake person to a store cost additional time takes more steps, and for! Not always make 3 day delivery schedule charged to the seller rates the seller has three to! You admit that this was totally your fault, apologize, and website in this browser the. Reimburse me because i didnt use bubble wrap leaving me to feel you either!, including the District of Columbia by going to maybe pay for that mail! To leave negative reviews after a bit i get contacted by somebody from PayPal that definitely was higher! Bought a fake and heres your money back delivered to your doorstep through one of account. Browser for the next time i comment a higher up: `` if! When i asked for one extra day to get a full refund three...