Will I receive a refund if I return a purchase? vintage) pieces. These are charged by the responsible customs authority and must be paid as soon as the item has reached its destination country. Our long-term goal for Chrono24. In the interest of security, dealers on our marketplace must follow a strict set of rules. Something you definitely want to prevent. We can only import data from your website if you have a minimum of 50 listings. Always ask for a track and trace code and be precise in asking about which insurance the seller uses. +49 721 96693-920 Payment is transferred and kept safe in Chrono24s escrow account until you have your watch in your hands. Can I sell items on Chrono24 without a taxpayer ID number? Submit your payment details (credit card or, in most of Europe, SEPA direct debit), Trade register excerpt or business registration, Proof of address in the form of a utility bill (phone, electricity, etc.). The available payment methods are shown on the listing page. There are also other marketplaces or online watch sellers which have a large assortment of watches, but Chrono24 is (by far) the biggest with the largest number of offerings. In rare case of unsuccessful delivery, your shipment would be fully insured, so you can make both domestic and international purchases risk-free. It says they are a Rolex AD? im not paying vat tax. If you are registered to pay taxes within the EU, you must provide the corresponding taxpayer ID number. Authentic customer reviews also provide insights into the respective dealer's services, so you can always be sure who you're buying from. Furthermore, we require all dealers to follow our strict dealer guidelines. We always recommend processing transactions using Chrono24's secure escrow account. You can manage and archive your conversations. Call ( +1 646-887-3560 ) or email our support team within 14 days of receiving the watch. Discover the Safest Path to Your Dream Watch. I live in two different EU member states. 3. Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on whats most important finding the right watch!Also our team is always here to support you during the whole buying process, in case there is any issue with the watch you received. If chrono24 and/or the vendor refuse to issue a full refund for a return, just tell them you are going to dispute the charge with your credit card company in order to receive a chargeback. Contact our support team. first watch bought on chrono , would defo use the app again. Returns Made Easy. With our experience on how to buy a watch on Chrono24 we are here to help watch enthusiast safely buy a watch online. We immediately suspend any dealer proven to be offering fakes or replicas. The most important thing before hand is to set your criteria, of which we think the following should be taken into consideration. Also, be careful that with Chrono24 buying protection you have a 14-day period to raise a problem. The watch im trying to buy is out of spain and its and established business. Most warranties expire after a pre-determined period of time. The AD is still up even though I have sent many emails to Chrono 24 and calls. Packaging: Choose a sturdy box in an appropriate size and fill it with sufficient packing material. We keep your money in our escrow account for 14 days after delivery of your watch. You can continue to use them as normal. What should I do if the seller doesn't respond to my inquiry? However, my bulls t detector . Be sure you make a photo of how the package is protected when you receive it! The seller is responsible for arranging shipment and making sure the package is well protected and insured during shipment. And I hope the phone respond from Chrono24 can be even quicker. Quick and efficient communication. Sunday 1st March 2015. Open your door to 500,000 watch enthusiasts every day. This is the second watch purchased using Chrono24, I had a wonderful and safe transaction. EU Directive 2021/514 (DAC7) of 22 March 2021. chrono24 address for bank transfer. How to buy from Chrono24? years as the leading marketplace for luxury watches, trustworthy sellers from over 120 countries, customers choose Buyer Protection annually, listings covering a wide range of watches, If your payment was processed via the Escrow Service and you would like to return the item, please either call (+49 721 96693-920) or email (. Increased demand can also result in a backlog of inquiries, leading to delayed responses. Click on. This law requires us as a market portal to provide the German Federal Central Tax Office (BZSt) with information about all income earned by sellers using our platform. If it's your bank, you should ask them. That means you only send the watch after the buyer has transferred the purchase price to an escrow account. What can I do? You can access your Notepad in your myChrono24 user area. It makes your approach waterproof and fully ensures you know what you buy and prevent buying a fake watch. We are required to request a taxpayer ID number as soon as you sell a watch on Chrono24, beginning in 2023, even if the listing for that item was published before 2023. Premium: 209 2.5-6.5 %. Please send us an email at. Also, can i pay through Paypal on Chrono24? It is not possible to link your accounts at a later stage. We immediately suspend any dealer proven to be offering fakes or replicas. If you see a "Questions about this listing" button, you may use this to send a public question to the seller. You have the option of setting filters on the search results page. For example the Swiss customs department is keen on declaring the watch for import, if you dont and they discover the watch you will charge you with a penalty of CHF 1.500 (c. $2.000 / 1.600). Our 40-person quality & security team works hard to detect suspicious listings and address issues before they arise, allowing you to focus on whats most important finding the right watch!Also our team is always here to support you during the whole buying process, in case there is any issue with the watch you received. In order to protect the privacy of our users, we hide the email addresses of buyers and sellers communicating via our system. It is an abbreviation of "Directive on Administrative Cooperation.". The Trusted Seller seal is further evidence of a dealer's trustworthiness. On Chrono24, more than 25,000 professional dealers and private sellers from over 120 countries offer more than 500,000 watches. We will document and confirm your wish to return your order and guide you through the next steps. Can I change my payment method for the listing fee retroactively? Big props to Pieces of Time in Connecticut. What are the various pricing plans for commercial dealers? Payment is transferred and kept safe in Chrono24s escrow account until you have your watch in your hands. ) or email our support team within 14 days of receiving the watch. Thus, you have time to carefully inspect your order knowing your money is safe in our account. Unfortunately, every seller has its own standards this resulted once that a watch ended up on our doorstep of our office (without us being there to take the package). The purchase price is then paid out to you once the watch has arrived at its destination. To track a watch's performance, enter its reference number or brand, model, and condition and select the option "I don't own this watch.". Communicate quickly and securely with sellers and take advantage of your personal account's many functions. *For details, please inquire via phone or email. *For details, please inquire via phone or email. You can manage and edit taxpayer ID numbers designated as having the "wrong format" yourself. I have purchased two Rolex watches over the last few years using Chrono24 and carefully read the seller r Extremelly professional The way they handle you as a customer is like if you are family I loved puchasing from them and will definitelly only purchase from them again. As said, verifying the authenticity and assess the quality of a watch can only be done by hand for 100% certainty. Through our Office in New York City, we want to assist our customers in North, Central and South America even more closely. Some companies (e.g., Breitling) have particularly detailed reference numbers that indicate a timepiece's strap or bracelet, clasp type, and other details. I purchased an Omega Seamaster XXL through Chrono24 from a trusted seller. Im thrilled with my purchase and felt confident goin What should I do if I want to return an item? This protects you from people attempting to misuse our platform for phishing or other fraudulent purposes. I've emailed in return asking what his payment terms are, let's see what he replies. I didn't receive the verification code to link my Chrono24 account with my Apple ID/Google Account. The watch was exactly as described and I was not disappointed. Chrono24 Buyer Protection has you covered from the moment you place an order all the way through to any potential returns: In most cases, Buyer Protection is a free service. We are required to include your taxpayer ID number when doing so. Chrono24 has a consumer rating of 4.71 stars from 2,120 reviews indicating that most customers are generally satisfied with their purchases. During this time, you may only offer your item on Chrono24. Very quick & informative at every stage of my purchase. You'll find all penalty fees in your Market Portal. The security images aren't correct. If it doesn't feel comfortable, stay away! The first step is vetting the seller. Am I insured against shipping damage or theft? The site has knowingly allowed this fraudster to advertise and con people. Thus, you have time to carefully inspect your order knowing your money is safe in our account. Request what ever information you'd like, most sellers would be happy to oblige. 2. The largest availability of watches can be found on Chrono24. Luckily Chrono24 does some work for you and if the seller is a trusted seller with a number of reviews, this will give you some level comfort. Private sellers will send you a custom offer that includes this information. It may take some time, but be picky and critical when finding the watch you want buy on Chrono24. All in all highly recommended. Search for your dream watch on Chrono24 using the search bar. Call ( +1 646-887-3560 ) or email our support team within 14 days of receiving the watch. Yes, you can add your own photos and notes to each watch. However, with PayPal I'm assuming at least some protection? This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. In this case, you will have received an email requesting that you update the security images in your myChrono24 area. Send the buyer the shipments tracking number so they can track their package. Put my CC information in and got the message for "Payment being verified". When will it be activated on Chrono24? However, only Trusted Sellers can recommend other dealers or be recommended themselves. Then do not hesitate to contact us. *For details, please inquire via phone or email. Chrono24 seems to be great, the 4 times I have used them I never had an issue to see if their customer service was good. Please check your inbox again. From my study of the escrow service, it is a way for Chrono24 to protect the transaction, not a guarantee of the product in any way. Simple. It's worse than that, actually. So helpful advise on my purchase process. The Trusted Seller seal is further evidence of a dealer's trustworthiness. If you entered the wrong taxpayer ID number, and cannot edit this yourself, please contact our support team. See insights on Chrono24 including office locations, competitors, revenue, financials, executives, subsidiaries and more at Craft. We immediately suspend any dealer proven to be offering fakes or replicas. Chrono24 provides Escrow Service for free. *For details, please inquire via phone or email. Follow watches you like in your account and enable notifications for price changes. No worries! Any changes made to your website will also be reflected on Chrono24 the next time you import data. Please make sure your message is in one of the languages listed next to the contact form and give the seller an appropriate amount of time to respond. Price was competative and delivery was quick. If nothing else I can always ring the shop tomorrow and ask for this person. Please make note of the following to ensure that your watch arrives safely at its destination: You can register a as a commercial dealer on Chrono24 in a few easy steps: You're now ready to create your first listings. We can also delete conversations for you upon request. Can I link my Chrono24 account with several Apple IDs/Google Accounts? Simply enter each watch's details and, if you'd like, add your own photos. Payment is transferred and kept safe in Chrono24's escrow account until you have your watch in your hands. We will document and confirm your wish to return your order and guide you through the next steps. oddboy Zero to Grail+2998 In Six Months Apr 20, 2015 Posts 9,217 Likes Keep your camera handy; you'll be asked to take 2 additional photos of the watch set to specific times and upload them as proof of ownership. Of course, you will still enjoy the same benefits you're used to. Chrono24 has for many models a graph (scroll below) about the price developments of watches, providing an indication of the prices. Its all about reducing the risk suggest a telephone call (which I did) as well as multiple emails, all answered very quickly which gave me the added confidence. In most cases, you will pay any duties and taxes owed to the delivery service at the time of delivery. Once the buyer has received the item, we pay out the sum to you. Shipped and arrived quickly - great condition and well packaged. How a seller responds to questions is in our opinion the most important. Our dealers are required to inspect each watch's authenticity and may only list original timepieces. Payment options at Chrono24 are more than sufficient. You have 14 days (after the day of delivery) to initiate a return and receive a full refund quickly and easily thanks to our global money-back guarantee. What does Chrono24 Buyer Protection cover? As an online marketplace, Chrono24 brings together watch lovers from around the world. I didn't use it, but it was an option, if the seller supports it. ). Very smooth transaction. Our dealers are required to inspect each watch's authenticity and may only list original timepieces. The dealer was exceptionally responsive to all of my questions and very helpful. Reference numbers indicate a watch's specific model and/or model variant and can be composed of letters and numbers. Many dealers take national holidays off in addition to other vacation days. There are two ways to register for and log in to your Chrono24 account: You can change your email address in your myChrono24 user area under "Profile," regardless of which method you used to register. Instead, offer the buyer a payment method like PayPal. So far, I've had no problems on Chrono24. Easy breezy. http://www.chrono24.com/en/dealer/angolodelleore/l http://www.angolodelleore.com/index.php?lang=en. 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