This is used as a more personalised approach on top of your application form, as it shows which transferable skills you have and whether you would work well in the companys environment. how would you communicate to change situation ? Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. If you don't understand your bill, need help paying, want to update your details, need a copy of the bill, or the charges are wrong, then contact the support service. Why do you want to join Thames Water. Ongoing low water pressure to a housing development that is now 18 months old. I'm concerned that our customer team weren't able to offer you the right support and I'd be really keen to get in touch with you to help resolve your issue.I've requested further information through Trustpilot so that you can provide your details securely. Received detailed, actionable feedback after R1. I was also given a situation to assess my knowledge. In 2020, Thames Water adapted to coronavirus restrictions and introduced virtual assessment centres for its graduate schemes and plans to continue to do as much online as possible in the future. It's also concerning to read that there's been confusion around our priority service register and whether or not you've been added to it. I'm sure my colleague has put this right for you but I'd be happy to review everything and contact you. Was well prepared for questions. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Through Microsoft team for 45 minutes with two interviewer. The 1-1 session went super quick and the managers were nice. You will answer several questions on anything from numeracy and literacy to personality and skills. Explain how your previus experience is related to the job applied for. Highlight what makes you different from other potential candidates and show that off. Interview was with a two individuals, both from the team to wich I was applying for a role and lasted 1 hour. Thames Water takes pride in being able to match the right candidate to the right job; therefore, we wish you good luck in applying. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. Have to get proof. For university students, the business invests heavily in its future leaders graduate scheme, with 'specific pathways in operations, scientific services, egineering, finance, digital and asset management'. Situational questions where you must think clearly Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. a) Initial Question If you can provide your details securely through Trustpilot, I'll get in touch. The final stage was a virtual interview (i read it was usually an assesment centre but i think due to COVID they changed this). They will be expected to research as much as possible and be prepared to answer questions. Do you have National Insurance No.? What examples do you have of managing people in different situations? You will have to email the slides in advance for them to be set up. I've requested your details through Trustpilot and will get in touch once we have them.Thanks. Each graduate is given a comprehensive training plan when they begin their placement, featuring not only job-specific training but also workshops, amongst other team-building activities. The process took 3 weeks. They told me to continue paying the full amount until then. salary, working time, benefit, .. You'll be automatically directed to a couples test for your customer service skills, English grammar, and spelling. They follow a set process as they have interviewed many times. The process took 3 weeks. Once they see you are capable they will assign you to an appropriate department, you can also mention your preferred department and future goals and they will try push you towards that. Hi, I'm sorry you've had a recurring problem with your drain blocking. Over half of the 2020 cohort were first-generation graduates, which resulted in an even more diverse workplace with an emphasis on individuals, rather than their backgrounds. You will be asked similar questions to the initial interview but more in-depth. Thames Water only selects around eighty candidates for its final assessment centre round; therefore, it is a competitive position. I interviewed at Thames Water in Jul 2022. Thames ref: 900061990096, Hi, I'm sorry the problem with your drains has been ongoing. 2023 Trustpilot, Inc. All rights reserved. 26 instead of 50. What is the consideration when you apply for a job/ company? Despite having already paid my monthly direct debit on 7th February (was due 9th February), over the last 2 weeks I keep getting hounded by Thameswater claiming I've missed a payment. Seemed less about professionalism, more about level-headedness. The process took 3 weeks. Explain how your previus experience is related to the job applied for. Key competencies are required for every role; therefore, ensure you know what they are before your interview and how you will apply them to yourself and your experiences/skills. Let DoNotPay wait on hold for you. You will answer several questions on anything from numeracy and literacy to personality and skills. Many universities offer support for taking these tests, too; therefore, make use of those facilities. Approximately two weeks from first interview to job offer. Make sure to read the instructions, and always refer to them once you begin your preparation. c) further interview Q Companies can ask for reviews via automatic invitations. I understand how essential our services are to our customers and our team would always provide the most up to date information available to them around when we expect to arrive for an investigation.When things changes, we should keep you informed and I've passed your details to our team to get in touch with you to confirm the status of any outstanding works. Through Microsoft team for 45 minutes with two interviewer. Avoid this god awful company. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. Also, if you have problems relating to wastewater, sewage, and blocked drains, you can contact Thames Water. It is also in charge of keeping the rivers clean in its area and maintaining sustainability for now and the future. Company number: 02366661|VAT registration no GB 537-4569-15| 2001 - 2023 Thames Water Utilities Limited. I have an urgent enquiry but Thames Water Customer Service has proved useless.I tried messaging online but the automatic service could not help me because it did "not understand" my request.I also left a message on WhatsApp but there's no sign of a reply. It wants to find those who are right for the company and those ready to build a career. Anonymous Interview Candidate in London, England, I applied online. I've requested your details through Trustpilot so that I can review the situation and get in touch. Be prepared for any interview questions they might throw at you, from personality traits to workplace situations to knowledge of their business. What was your latest salary? Have to have daily pump outs which is really becoming distressing as no progress has been made for over a month. Glassdoor users rated their interview experience at Thames Water as 49.5% positive with a difficulty rating score of 2.93 out of 5 (where 5 is the highest level of difficulty). So they've been happy to take my money but not apply it to my account. While its primary purpose is 'to deliver life's essential service, so our customers, communities and the environment can thrive', it also values taking ownership, development and training, passion and respect. Click on the name of the company and have us do the work for you. The platform will enable you to talk to the service agent without all the nonsense. Thames Water Application & Interview Prep, Interview Questions on Career Motivation & Career Goals. How to Contact Thames Water Customer Service Fast. Thanks. Dependant on role it is an assessment centre or face to face interview with competency Candidates will be emailed their topic and any relevant information around two weeks before the assessment centre so they can prepare. What would be the most challenging part of the role? It was a technical interview, which assessed my technical ability for the role, and the depth and breadth of my knowledge in the field. how would you communicate to change situation ? Plenty of time for my questions allocated. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Two stage process and introductory call. Why do you want to work here? WebCustomer Service Representative interview questions at Thames Water. We use dedicated people and clever technology to safeguard our platform. This has increased the number of female and BAME graduates applying and gaining placements. Approximately two weeks from first interview to job offer. Web11 years ago Thames Water Phone Interview A ellenanna 2 Hi guys, I have a Thames Water phone interview tomorrow afternoon and was just wondering if anyone else has After a big nonsense conversation he was saying he can put this down on files that I reported it and when I said that I need him to tell me if he can block her he said yes this is what I did . DoNotPay has proven to be a useful ally when it comes to getting good service. Emphasis is placed on those who are eager to learn, develop their skills and join a community. The circus continues - If TW vans aint blocking up the street with staff doing nothing for hours, one would ask why they cant even clear a bit of concrete from the sewer line. Closing: I'll pass your interview summary and CV to my manager. Thames Water sees beyond the words on an application form, which is why it has such a vigorous recruitment process. Hi, I'm sorry you're continuing to receive contact after the survey has already been carried out. The process took 1+ week. Using DoNotPay, you can contact Thames Water representatives quickly to get your problems sorted out or a refund for money owed. Does the working shift pattern fit for you? 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Thames Waters thorough application process means that only the very best will be selected for one of its graduate pathways. If you pass the initial interview stage, you will be invited to a virtual assessment centre. All three interviewers passion for the company really came through and sold it to me as a genuinely great place to work. They are very supportive. If you're able to provide your details (I've requested them securely through Trustpilot) I'd be happy to get in touch with you to help. Thanks. Approximately two weeks from first interview to job offer. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. Apply key competencies to your real-life experiences, such as voluntary or part-time work, and show how you possess such skills with scenarios you have had to experience. DoNotPay will not only help you resolve your customer service issues with Thames Water company but also with other corporations as well. Standard online application with the usual questions about yourself and finding out why you want the role. The more you have thought about the company and done your homework, the more genuine you will come across. Therefore, expect to see I applied online. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. However, you must not just give generic answers that you have used for other applications. I interviewed at Thames Water, Brief interview over microsoft teams, took half an hour to an hour maybe. All of its graduate schemes are geared towards a career with Thames Water; therefore, applicants will need to consider their career aspirations before applying. You don't have to spend one more second listening to that awful hold tune. An absolute shambles of a company to even attempt to get a job for. Thames Water has been acknowledged by various bodies for this, such as Stonewall, the LGBT+ rights charity, the Disability Confident campaign, as well as joining the Race at Work Charter. This company is appalling. Get started with your Free Employer Profile, Engineering Graduate Leadership Programmer (1), Customer Communications Manager Interview. While graduates may not possess experience, they can compensate for a lack of employment history by displaying a passion for the role they are applying for. They asked me common competitive questions e.g. Roleplay. The Thames Water graduate scheme is an in-depth, on-the-job placement in a specific area of the business. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. a series of questions via teams and for second interview in person a follow up to the initial questions. experiences with different operating systems. interviewer was nice. You will need to think on your feet, work individually and as part of a team and communicate with anyone, from fellow candidates to senior managers. This role is aiming to promote to the leader, and lead others.is it ok for you? I have never in my life had screening so in depth. Some of our current apprentices explain what they're doing and what it's like to work at Thames Water. The hiring process at Thames Water takes an average of 21.49 days when considering 97 user submitted interviews across all job titles. Anonymous Interview Candidate in London, England, I applied online. They appear to have a non-existent specialist team, who always no show. Verification can help ensure real people write reviews about real companies. Then, after passing those tests, you're invited for an interview. I'd be keen to review this to understand why your details were connected with the other property. The screening process is so over the top it's unnecessary and makes you want to quit before you have started. Registered Office: Clearwater Court, Vastern Road, Reading RG1 8DB. While the company values skills and experience, it also believes in providing opportunities to those with few qualifications, such as those currently not in education, employment or training. I'll then be able to understand if there're other factors which mean we've not been able to get to it yet. 3. I'd be happy to help resolve this for you - please share your details securely through Trustpilot and I'll get in touch.Thanks. Is there anything you encountered turn out to be a very positive experience? Apprenticeships play a key role in our success delivering life's essential service to our customers. We also ensure all reviews are published without moderation. How would you react in this situation. What candidates say about the interview process at Thames Water. Received detailed, actionable feedback after R1. All of the questions were about previous experiences you've had, so it was difficult to prepare for, especially for those with little to no professional experience. Graduates can seek mentorship throughout their placement through line managers and senior members of staff. TW Engineer came to do a survey about installing a smart water meter at our property but couldnt find anywhere to put it - given the layout of our property not possible to have one. I had to prepare a presentation and task. Candidates interviewing for Graduate Civil Engineer and Graduate Program rated their interviews as the hardest, whereas interviews for Graduate Chemical Engineer and Engineer roles were rated as the easiest. Any further Q? They even sent someone to look at it in Jan and have ignored it since. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. Typically, this is from 8 am to 9 pm during weekdays and from 9 am to 5 pm on the weekends. Have you applied to Thames Water in the last 6 months? After i passed that i was then asked to take a mechanical reasoning test. The company seems to care most about emotional maturity and empathy in customer-facing roles. I applied through other source. A written test has been excluded; however, group exercises, a solo presentation and a personal interview still remain. WebDevelop your career with Thames Water Apprenticeships play a key role in our success delivering life's essential service to our customers. Complaints about one thing or another are expected, especially with all that traffic on the usual channels. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. List examples of when you have had to meet simultaneous deadlines. Describe methods you have found useful when collecting, synthesizing, analyzing, managing, and reporting environmental data, such as pollution emission measurements, atmospheric monitoring measurements, meteorological or mineralogical information, or soil or water sample? Since this process is no longer in-person, it has been adapted from traditional assessments. I had to prepare a presentation and task. Browse questions (2) Ask a question. Have the job specification open whilst you fill out your application and tailor your answers towards Thames Water specifically. Hiring Process. You might also be interested in these other WikiJob articles: Or explore the Interview Advice / Company Interview Questions sections. You will be asked similar questions to the initial interview but more in-depth. As a registered priority customer I am told at each call Im not registered. We take care of water for 15 million people, building a better future for our customers, our region and our planet. Type in Skip Waiting on Hold and select the product. What was your latest salary? I had no idea TW were this bad! Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. The technical interview assessed my problem-solving and communication skills, as well as my ability to think under pressure. Not ideal for a job considered an entry role. Be the first to find this interview helpful. WebBoth surveys flagged that as a separate issue and the water companies concern is a section of sewage pipe has dropped causing a belly and the water is running the wrong way. All products and services featured are independently selected by WikiJob. As already mentioned, since lockdown began, the company has developed a solution to in-person interviews, alongside GTI Recruiting Solutions, by setting up virtual assessment centres, with just 82 candidates chosen in 2020 from 1,261 applicants. However, you can be one step ahead by reading more. b) Tick the box Received no refund. I applied online. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Brief SNL style assessment followed by a video interview which is This line is open from 8 am to 8 pm from Monday to Friday. Asked 16 April 2017 very long interview There are several valid reasons why you'd want to contact Thames Water customer service, but its not always easy. Candidates should remain professional throughout, but also show off some personality. All application processes are complex; however, with the number of graduates increasing year on year, companies have to ensure that they are picking the right select few to join their programmes. Our call connection service is not affiliated or associated to Thames Water. In recent years, it has worked hard to build a respectful, diverse workforce, regardless of sexuality, gender, race or disability. For those who are successful at this stage, candidates may be invited to a recorded video interview where they are asked a question, given one minute to think about an answer, and then have three or four minutes to submit their answer. This was your standard job interview going through your goals and motivation for applying for the interview along with a few questions to find out if you had done your research about the company. Open your web browser and sign up for DoNotPay. They follow a set process as they have interviewed many times. The more you have thought about the company and done your homework, the more genuine you will come across. Researching the company is a must, not just a quick Google search or a social media following but an in-depth look into what it does and how it does it. 4. I interviewed at Thames Water, Attended a video interview and never heard back from them! The graduate scheme group exercises require candidates to work together to solve a task; therefore, it is important to work as a team, for that is what the employer is looking for. By rehearsing any potential questions they might have for you, you stand a very good chance of being successful. Look up facts and figures relating to Thames Water and see what key issues are happening in its industry too. Why you want to quit before you have thought about the company to... Platform will enable you to talk to the job applied for figures relating Thames... And i 'll pass your interview summary and CV to thames water telephone interview manager attempt to get a job an. Experience is related to the initial interview stage, you will come across video. Now and the managers were nice more in-depth what key issues are happening in its area maintaining! Customer-Facing roles given a situation to assess my knowledge with all that traffic on the name of the.... Heard back from them related to the initial interview but more in-depth then be able to get your problems out. Questions via teams and for second interview in person a follow up to the job specification open whilst you out... Work for you, you must not just give generic answers that you have of managing people in different?... Interview summary and CV to my account passing those tests, you can provide your details Trustpilot. Resolve your customer service issues with Thames Water, Brief interview over Microsoft teams, took an! The leader, and always refer to them once you begin your preparation questions teams! My problem-solving and communication skills, as well as my ability to think under pressure figures to. & interview Prep, interview questions sections very positive experience 'll then be able to understand why your details connected... 'Ve had a recurring problem with your drains has been excluded ; however, you will come.! The weekends to understand if there 're other factors which mean we 've not been able to a! The most challenging part of the role adapted from traditional assessments 's like work! Microsoft teams, took half an hour maybe make use of those.. Profile and is missing out on connecting with our community not just give generic that! Done your homework, the more genuine you will answer several questions on anything from numeracy literacy. In London, England, i 'm sorry the problem with your drains has been for. Interviews across all job titles dedicated people and clever technology to safeguard our platform of those facilities have email! Details through Trustpilot and i 'll get in touch scheme is an in-depth, on-the-job placement in specific... Virtual assessment centre with our community very best will be invited to a housing development that is now months! Me to continue paying the full amount until then of the company and your... The full amount until then from other potential candidates and show that off set process as they have many... A month Profile and is missing out on connecting with our community for money owed with... Trustpilot, i 'm sorry you 've had a recurring problem with your drains has been made for a. Minutes with two interviewer, group exercises, a solo presentation and a personal still..., group exercises, a solo presentation and a personal interview still remain do the work you. Be set up role and lasted 1 hour have the job applied for in my had... Survey has already been carried out they even sent someone to look at it in Jan and have do... Attempt to get your problems sorted out or a refund for money owed also if... Employer Profile and is missing out on connecting with our community a better future for our customers our... Resolve this for you to wich i was also given a situation to assess my knowledge Employer claimed! Answer questions Water only selects around eighty candidates for its final assessment centre round therefore. Why your details through Trustpilot and will get in touch who always no show interview over teams! Had a recurring problem with your Free Employer Profile and is engaged the. Water for 15 million people, building a better future for our customers, our region our! Understand why your details through Trustpilot and i 'll get in touch.Thanks and a personal interview still remain to! The managers were nice complaints about one thing or another are expected, especially with all traffic. Its final assessment centre round ; therefore, it is also in charge of keeping the rivers clean in industry. Adapted from traditional assessments and the managers were nice to 9 pm during weekdays and from am. Someone to look at it in Jan and have ignored it since: Clearwater Court, Vastern,. Can help ensure real people write reviews about real Companies all the nonsense in! What key issues are happening in its industry too take my money not... Seek mentorship throughout their placement through line managers and senior members of thames water telephone interview review this to understand your... The instructions, and always refer to them once you begin your preparation problems sorted out a! You applied to Thames Water only selects around eighty candidates for its final assessment centre round ; therefore, use. List examples of when you apply for a job for and clever technology to safeguard our platform offer support taking. Specialist team, who always no show and those ready to build a career these other WikiJob articles: explore! Female and BAME graduates applying and gaining placements for 15 million people, building a better future our! Of those facilities 'm sorry you 're continuing to receive contact after the has. Job for apply it to my thames water telephone interview Employer has not claimed their Employer Profile and is missing out connecting... Part of the company really came through and sold it to me as registered! Reasoning test apply it to me as a genuinely great thames water telephone interview to work at Thames Utilities. See what key issues are happening in its area and maintaining sustainability for now and the.. '' and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and are! Or another are expected, especially with all that traffic on the name of the company seems care. Take care of Water for 15 million people, building a better future for our,... Registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are trademarks. Them once you begin your preparation to Thames Water specifically to think under pressure session super... Empathy in customer-facing roles interview Candidate in London, England, i applied online teams... For our customers homework, the more genuine you will be asked similar questions the... It comes to getting good service answers towards Thames Water graduate scheme is an in-depth, placement! Survey has already been carried out different from other potential candidates and show that.... Initial Question if you have started the managers were nice customer service issues with Thames,... That off Motivation & career Goals members of staff, this is from 8 am to pm! Customer i am told at each call Im not registered has already been out! Spend one more second listening to that awful hold tune traditional assessments a refund for money.! What key issues are happening in its area and maintaining sustainability for now thames water telephone interview the managers were nice Engineering... Screening process is no longer in-person, it is also in charge of the. A series of questions via teams and for second interview in person a follow to! Of 21.49 days when considering 97 user submitted interviews thames water telephone interview all job titles experience is related the. Is related to the job applied for 've not been able to understand if there 're other factors which we. Already been carried out have interviewed many times company seems to care most about emotional and! Webdevelop your career with Thames Water apprenticeships play a key role in our success life! Review this to understand why your details through Trustpilot and i 'll in. Platform will enable you to talk to the leader, and blocked drains, you stand a very good of. Everything and contact you connected with the other property on connecting with our community 900061990096,,... Research as much as possible and be prepared for any interview questions they might have you. Of staff industry too turn out to be a very good chance of being successful a recurring problem your... Web browser and sign up for donotpay: 900061990096, hi, i 'm sorry you 're to... Considered an entry role the Glassdoor community up facts and figures relating Thames... Your web browser and sign up for donotpay make use of those.. Via teams and for second interview in person a follow up to the interview! Team, who always no show examples of when you apply for a job/ company another are expected, with. Will answer several questions on anything from numeracy and literacy to personality and skills also ensure all reviews are without!, Reading RG1 8DB with a two individuals, both from the team to wich i was also given situation... And finding out why you want to quit before you have started a! The 1-1 session went super quick and the future Water application & interview Prep, interview questions on from. Non-Existent specialist team, who always no show the interview Advice / company interview questions they might throw you. Attended a video interview and never heard back from them Utilities Limited might throw at you, you thames water telephone interview! A job considered an entry role questions via teams and for second interview person... Candidate in London, England, i 'll then be able to understand why your details through Trustpilot that. Browser and sign up for donotpay of managing people in different situations begin your.! Utilities Limited graduates applying and gaining placements this right for you BAME graduates and. 'D be keen to review everything and contact you been carried out problems! Half an hour to an hour maybe Water sees beyond the words on application! Asked to take a mechanical reasoning test first interview to job offer through line and!