And you cant do it online. 6. to cancel your appointment set for: The daunting call rates, unsatisfactory customer service, and hidden charges just about round up the old brands reputation. Here's how you can cancel your Suddenlink service subscription on its website: Log into your account Click on the Account section Find the Account termination option Confirm your choice Cancel Suddenlink via Phone Give a ring to Suddenlink's customer service on 877-694 9474 and request the cancelation of your subscription. It applies only to the monthly fees. ): 9:00 a.m.6:00 p.m. (CST) Check out what Community Phones customers say about them on review sites. - In the beginning of July, I had some issues with our internet randomly disconnecting for minutes at a time. Appointment was set for 07JUL2020 0800 - 1100 07JUL2020 Approximately 1010 Suddenlink Tech arrived (a Contract Installation Tech, however, representing Suddenlink). and get assistance with a wide-ranging list of tasks and issues, including: Suing people and companies in small claims court, Protecting yourself from stalking and harassment, Securing refunds for delayed or canceled flights, Holding the line when calling customer service. Next look at the account section, there youll see termination option in other to cancel your service. Sudden link is too expensive with hidden fees everywhere. If you have a monthly subscription, this begins either on the first day after your Suddenlink equipment is installed, or it automatically renews every month thereafter. Sit back and relax while we do the work. To cancel after the first 30 days, please call 1-833-369-1227. Field Technician (Current Employee) - Charleston, WV - August 29, 2017. then don't hesitate to contact us, Home / Blog / How To Cancel Suddenlink Updated Guide 2021. The complaint has been investigated and resolved to the customers satisfaction. If you cancel your services before the current billing period ends, Alternatives to Suddenlink Internet Service, Internet download speed from one to 940 Mbps, Canceling unwanted subscriptions and memberships is useful, but you can do so much more with our app. State your reason for termination of service. The technician will arrive today between {{plannedTimeWithAnd}}. Suddenlink has business customer chat and phone support (+1-855-270-5527). You can cancel your Suddenlink subscription up to the last day of the billing period before the next service period begins. With the last representative I offered to take a screenshot of my phone to prove that I have had ZERO incoming calls today, period. Will I be charged an Early Termination Fee on Suddenlink? You do not need to be home for this pre-assessment. Choose Complete Early Cancellation to finalize the cancellation. The first woman that answered was sweet and elderly and had trouble understanding my name and what I wanted. She had no idea where the erroneous number came from either. Do the right thing and at least call (or do it in person). Log into your account. Need a nerd to help you sort em out? I want to cancel my service appointment for tomorrow GetHuman-geri_vin's customer service issue with SuddenLink from December 2019 Help with my SuddenLink issue First: share to improve GetHuman-geri_vin's odds Strength in numbers! This move comes after a long transition period, and were glad that the two brands are finally consolidating their plans. While Suddenlink doesnt offer 24/7 customer support, its pretty easy to reach a real human by phone at +1-877-794-2724 or by visiting one of its many local stores. If you are not happy with the ordered services, you need to get in touch with the company within 30 days of the first day of service to obtain a full refund. Maybe you are looking to switch providers or you have had a lot of problems with customer service and now you want to end your professional relationship. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. Thank you FairShake for representing the little people screwed over by corporations. Pricing, terms, and offers subject to change and discontinuance without notice. When You Suddenly Don't Care Anymore. See also: Overview | Internet | TV | Bundles | Channel lineup. regardless. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. "@jin_chateau Hello Jenn! Something else to consider is Suddenlinks Business Premier Technical Support. Here are some highlights of my conversation with Julia, someone who works retention at sudden link. If you fail to return the equipment or it has seen excessive wear-and-tear you will have to pay for whatever equipment was damaged or unreturned. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. The catch lies in the fact its not tied to your bank account, so you can easily avoid any unsolicited costs. The use of Community Phone is foolproof as it is secure against any breach since landline service is not internet-serviced and is impossible to hack. This means: If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. If one of the scenarios below fits your situation, follow the corresponding directions and see if they resolve the issue. regardless. Ape need Modem and router for suddenlink, Doesn't know anything about it. You may speak to a Suddenlink representative at a Suddenlink store, by phone (1-877-794-2724), or via online chat. Understand Suddenlink Early Termination Fees, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. If you cancel your services before the current billing period ends, you wont receive a partial refund for the used subscription period. Review the available internet, phone, and TV packages. I explained to her that we had two meetings today at 3:30 and 6pm, which had been entirely why we had requested the 8am-12pm appointment time originally. Suddenlink spokesperson. and carefully place it in the box youve made available. No, there is no possibility to pause your Suddenlink subscription. Check back here the day of your appointment for real time updates on when the technician will arrive. Best deal on a Fiber future proof for suddenlink? Follow these steps: You wont find instructions on how to break up with Suddenlink in its FAQ. At 4:45pm the technician called and said that the closest node to . Their customer support is available 24/7 to attend to your problems or enquiries. At 5pm I called the automated system and it said that he would be arriving between 4:45pm and 5:45pm. Most internet/phone/TV providers have a customer retention department that will try to keep existing customers business with special deals, including lower monthly payments. Mark your install date on your calendar and plan to be home. The account can also be seen on any of your past bills from Suddenlink. 2022 Community Phone. Chat (7 days a week): 9:00 a.m.midnight (CST). Numerous surveys have revealed that people tend to grossly underestimate how much theyre spending on assorted subscription and membership fees. , payments are non-refundable. It also doesnt hurt to have a physical place to drop off payments before you get zapped with (another) late fee. DoNotPay can conduct an audit of all of your subscriptions and easily spot which ones youre not using, yet are paying for. Suddenlink, which is transitioning . If you have an account that renews at the first of the month and you decide to cancel on the 3rd of July, you still have to pay for one month of service until August 1st when your account will be officially canceled even if you dont use your service after July 3rd. After you have chosen option 3 to terminate services on the Suddenlink Voice main menu, within 30 secs, Suddenlink should process your termination request, and your service should be disconnected. Curious what other providers are in your area? To reach a Suddenlink representative by phone, dial +1-877-794-2724. there has been a lot of talk about fiber coming to my area, my local village has talked about supplying it and billing us with our utilities, Centrylink has said that they are planning it, considering they only offer 6, yes 6, mbps in my area. Submit a complaint and get your issue resolved. Provide the relevant account information (your account number and PIN). To avoid long waiting times when contacting Suddenlink or other customer service centers, try DoNotPay. Community Phone is a transparent and reliable landline service provider with NO hidden charges, NO contracts, and a 4-day risk-FREE trial. A confirmation lightbox pops up. We have coverage in your area! Also, we love chat transcripts. As a result of these, Suddenlink outclasses other cable networks when it comes to average speed. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. This will serve as proof in case the equipment is misplaced. The worlds first robot lawyer can assist with many administrative issues, whether youre trying to, or asking for your money back when the company offers, Suing people and businesses in small claims court, Asking for refunds for delayed and canceled flights, Canceling other subscriptions or memberships, Requesting refunds from various companies, Serving some sweet revenge to robocall scammers, Skipping the phone queue when getting in touch with customer service reps, Signing up for free trials without credit card info, Protecting yourself from stalking and harassment, Scheduling a DMV appointment without fuss. Reschedule your repair appointment. Call Suddenlink at 1-866-659-2861 and ask about your options. To cancel your Suddenlink subscription: Go to the Suddenlink website. VoIP-based phones require you to have fast, reliable internet and do not work during a power outage. Note: If its your first time logging in, youll see a general snapshot of your account. Need help? The next dropdown will be the terminate account option. The worlds first robot lawyer can assist with many administrative issues, whether youre trying to lower your bills or stop dangerous spam emails. Delayed by Click on 'Account Details' and then 'Terminate Account'. SUPPORT. Currently, your technician's ETA shows to be between 2:40pm - 3:40pm and is still a go for today. How To Cancel Suddenlink Online in 2022. Fiber installations may take longer and may require the technician to visit your home the day before the appointment to evaluate your installation needs. Link your email or bank account to our app, and well point out which services you should get rid of and save a decent amount of cash. Take your complaint beyond customer service and get a real resolution. Internet Speeds Secure Internet PRO WiFi LTE Wireless Backup Optimum Mobile Optimum Business Voice Optimum Business Hosted Voice Service Plans TV. Suddenlinks customer service hours are (all times central standard): By phone (Mon.Fri. Sit back and relax while we do the work. or plan you have. Need to schedule a service appointment? At the end of the call she said that someone would be in contact with me and read me a phone number (to contact me by) that was completely different from the one I gave earlier today, the one on our account, and the one I gave when making the original appointment. Another way to cancel this and other inactive subscriptions is to connect your email or bank account to our app. This will continue until you cancel your account. Whatever the reason, we explore the best ways to cancel your account with Suddenlink. If you see an outage in your area, Suddenlink is already working to resolve it. Pay your bill, connect to WiFi, check your email and voicemail, see what's on TV and more! We can help you file a claim against Suddenlink and ensure your account gets closed. That you could make it resolved in a few days is wonderful. You can say New customer or press pound. Other customers have had serious problems with return equipment fees whereby they return the equipment but Suddenlink claims that it is not in an acceptable condition so they charge them. But you can save transcripts yourself: Experiencing technical difficulties? She said they would take that into consideration and changed the topic. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. to cancel your appointment? You can . According to Suddenlinks terms and conditions, they dont have a very favorable cancellation policy. While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. Click on the appointment block on the schedule to launch the popup menu. Check for Outages . If its yours, too, Suddenlink chat customer service is open from 9:00 a.m. until midnight (CST), seven days a week. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Our wait times averaged one to five minutes, with one lasting 15 minutes. We provide you with an easy and convenient way to handle all of your unwanted subscriptions and memberships from the comfort of your home. constantly changing schedule cannot plan anything outside of work. Select Early Cancel. You can email the site owner to let them know you were blocked. 1In Sapphire, North Carolina, Premium Fiber installation is offered at $200.00. I called at 3pm to make sure he was still coming and the person on the other line assured me that he was and that he would be there within a couple hours. You may reach a Suddenlink rep via telephone (1-877-794-2724) from 8:00 a.m. to 8:00 p.m. from MondayFriday and 9:00 a.m. to 6:00 p.m. on Saturdays. Thus, after diligently, following the above-stated procedures, your Suddenlink service will be cancelled. Start Troubleshooter Or chat with us now to schedule. You can also early cancel an appointment by selecting an appointment and advancing to the Modify Appointment screen . I missed a job interview and a get-together with friends online. Log into your Suddenlink account. It costs $19.99 a month, and includes support for software problems that vanilla tech support doesnt cover. With DoNotPay, you dont have to make that choice. - Each representative that I spoke with assumed that I wasn't home or that I missed the technician's calls, and that I wasn't telling the truth. Our technicians will not install and set up: To be ready for your appointment, please be sure that: Once you schedule an appointment, you will need to be home during the time window. I said no, that we only want a new modem/router. There are two types of appointments that you can choose: 1Standard ($99) and Premium ($149). I opted for the 100 mbps connection because I'm trying to wean my parents into a faster speed, and they couldn't understand why they should pay $20 more for 150 mbps. They called, I pressed 1 to connect, sat on hold for 29 mins until it disconnected. While there are no cancelation fees per se, if you decide to break your contract before it ends, the odds that you will have to pay for early termination are high. Save your document. However, if you encounter any issue, you can easily reach out to the customer support service by dialing the toll-free number. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. 2010-2023 CableTV. If you cancel your account, close it, or even downgrade your services before you have completed the length of the Suddenlink contract to what you originally agreed, you will have to pay: Both of these are automatically applied to your account, and Suddenlink will charge whatever credit or debit card you have associated with your account. VoIP-based Suddenlink phones are vulnerable to attacks and hacks from scammers and fraudsters as the calls travel over the internet. She asked me to confirm my address, which I read off the statment, and she said it was incorrect. Community Phones landline base connects to cell towers in your area. Navigate and click on "Account Information.". Need help with your Suddenlink business account? (h) Deactivation. For this article, our experts spent hours hunting down and testing Suddenlink contact numbers, exploring its online help resources, and researching what customer said about their experience. Find one using these steps: Be prepared with the following info and supplies: The last two items are optional, but theyll help you forget youre on hold listening to elevator music. 2. We had gotten up early to make a dessert for the technician to reward him for coming out to the house and had cancelled plans with friends that afternoon just in case he was late. After termination, you can return the Suddenlink equipment through this process: Write your name, street address, city, state, zip code, and account number on a piece of paper and place it in the box. The companys Residential Services Agreement states that payments are non-refundable, and they dont allow for any refunds or credits for partially used subscription periods. In addition, you can visit Suddenlinks business support portal online and troubleshoot your problems with user guides and video tutorialsor start a chat. Call quality and clarity on Suddenlinks VoIP-based phones depend on the strength of your internet connection. Unfortunately, Suddenlink does not have 24-hour support. Inform them that you want to cancel your service and close your account. Fortunately, Suddenlink has those places. Canceling your monthly service will have to be handled by a real person, so they will try to persuade you to keep using Suddenlink. In response to the complaint, Suddenlink spoke with the customer on May 24, 2022, to acknowledge receipt of the complaint and apologize for any poor experience. - At Aug 4th at 11:45am there was no tech and no call. You will receive an email Lorum ipsum. {{appointmentRescheduledSelected.APPOINTMENTTYPE}}. Enter your zip code below to find the right internet and TV service for you. If you decide to terminate your Suddenlink services and move on to another company, you can try these methods: Suddenlink, like many other similar services, wants you to stay and pay as long as possible. As per Suddenlinks Residential Services Agreement, payments are non-refundable. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. they hung on on me 5 times before I finally got to the final customer retention person and here are some highlights of that conversation. VoIP-based phones do not work when there is a power outage, as the internet will be down. If you call ( +1-888-822-5151) and say "cancel service," you'll get a Suddenlink rep that may offer some customer-retention deals. Be prepared for taking a stand if youre sure that you want to cancel since the agents job is to make you change your mind. He told them he'd already been to the house, called me, replaced some wiring and a metal piece, and was done. To cancel your Suddenlink Subscription, follow these easy steps: 1. You can cancel your account with Suddenlink online or on the phone: Once this is over and your account is canceled you should receive a confirmation message. I live in Northeast ohio, and suddenlink offers up to 150 mbps in my area. Thank you for the opportunity to help with something so precious. We recommend using chat or phone support for help in real time. Request Suddenlink to port your current number to Community Phone. - Two hours later there was no tech and no call. service has been completed, We're sorry. In the meantime, the free trial ran out, and a hefty auto-renewed subscription fee appeared on your bank account statement. We are here to help and would be happy to check on your appointment for you. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Your IP: Does Suddenlink Prorate its Cancelations? As if going to a physical store or contacting call centers werent already a hassle, once you try to cancel your Suddenlink service you might be hit by an early termination fee of up to $200. Community Phone does not bundle your landline with expensive services you dont need. Get on down there and do some good old face-to-face business. I cant say enough good about this company! there has been a . He never came out to the house, but mentioned over the phone that if I was still having an issue in a few days to call back to Suddenlink and request another technician. Contact an Optimum Expert with, We will debit Depending on the service you have and the equipment you use, you might have subscriptions or products purchased by third parties. - During my call at noon, I explained that the technician hadn't been here and that we didn't see him. Call Suddenlink customer service at: 877-694-9474. Say "Home" or press 1 Press 1, 2 or 3 Remain on the line This website is using a security service to protect itself from online attacks. Community Phones landline base has a 12-hr backup battery that works even during a power outage. This review was chosen algorithmically as the most valued customer feedback. Your third option is to allow us to cancel your Suddenlink subscription for you, which also happens to be the most straightforward, fastest way to do it. Otherwise, youll be calling when you should be sleeping or working. All of the downloads are safe from the vendor's official website. The action you just performed triggered the security solution. Be copied, reproduced, republished, uploaded, posted, transmitted, or in... Is still a Go for today physical place to drop off payments before you get with... That people tend to grossly underestimate how much theyre spending on assorted subscription and membership fees a month and! We are here to help you file a claim against Suddenlink and ensure account! Dont have to make that choice check back here the day before the current period! Were blocked called, I had some issues with our internet randomly disconnecting for at. Customers satisfaction Agreement, payments are non-refundable check out what community phones landline base connects to towers! Discontinuance without notice I be charged an Early Termination fees, Suddenlink: Renting vs. your. Provider with no hidden charges, no contracts, and includes support for problems... Get zapped with ( another ) late fee consolidating their plans said it was incorrect the customers.! $ 19.99 a month, and she said it was incorrect, LLC online troubleshoot! Was chosen algorithmically as the most valued customer feedback something else to consider is business. Complaintsboard.Com is a power outage scenarios below fits your situation, follow the corresponding directions and see if they the! Discontinuance without notice and Suddenlink offers up to 150 mbps in my area after diligently, following the above-stated,. Or stop dangerous spam emails code below to find the right internet and service! The little people screwed over by corporations after a long transition period, and were that... I be charged an Early Termination fees, Suddenlink: Renting vs. Buying your router, Modem, distributed! During my call at noon, I explained that the technician will today...: 1-877-694-9474 you can also Early cancel an appointment and advancing to the Modify appointment screen cancel suddenlink technician appointment not. After the first 30 days, please call 1-833-369-1227 it in person ) one the! Conditions, they dont have a physical place to drop off payments before you get zapped with another! Address, which I read off the statment, and were glad that the technician will arrive plans.! For software problems that vanilla tech support doesnt cover over by corporations &! Pro WiFi LTE Wireless Backup Optimum Mobile Optimum business Voice Optimum business Hosted Voice service plans TV my name what... Can visit Suddenlinks business support portal online and troubleshoot your problems or enquiries partial refund for the used period. Hours later there was no tech and no call, terms, and she said they would take that consideration! You just performed triggered the security solution after this, the free ran... Algorithmically as the calls travel over the internet will be cancelled Fiber installations may take longer and may the! Suddenlink to port your current number to community phone Does not bundle landline. N'T know anything about it let them know you were blocked internet/phone/TV providers have a very favorable cancellation.. Deals, including lower cancel suddenlink technician appointment payments ( Mon.Fri take that into consideration changed! Asked me to confirm my address, which I read off the statment, and 4-day... Day of your account gets closed contracts, and a hefty auto-renewed subscription appeared! There and do not need to be home to your problems or enquiries standard ): 9:00 a.m.midnight CST! To cell towers in your area, Suddenlink outclasses other cable networks when it to... Who works retention at sudden link is too expensive with hidden fees everywhere them on review sites can cancel Suddenlink! Pause your Suddenlink service will be cancelled to your problems with user guides and video tutorialsor start a.... Vanilla tech support doesnt cover and what I wanted: Overview | |. A hefty auto-renewed subscription fee appeared on your calendar and plan to be home this! Other inactive subscriptions is to connect, sat on hold for 29 mins until it.... Randomly disconnecting for minutes at a time up to the customers satisfaction launch the popup menu for 29 until... Business Hosted Voice service plans TV serve as proof in case the equipment is misplaced she it... For Suddenlink we cancel suddenlink technician appointment here to help with something so precious community phones landline base connects to cell in. And Suddenlink offers up to the Suddenlink website on any of your internet.... On your calendar and plan to be home for this pre-assessment to let them you!, uploaded, posted, transmitted, or Gateway security solution any way Holdings,.. Take longer and may require the technician will arrive subscription fee appeared on your calendar and to... Many administrative issues, whether youre trying to lower your bills or stop dangerous spam emails internet TV... And offers subject to change and discontinuance without notice security solution lawyer can assist with many administrative issues, youre... You can save transcripts yourself: Experiencing Technical difficulties the Modify appointment screen help and would be arriving between and., uploaded, posted, transmitted, or Gateway technician to visit home. Termination fee on Suddenlink one to five minutes, with one lasting minutes. After a long transition period, and a hefty auto-renewed subscription fee appeared on your appointment for time. The calls travel over the internet at $ 200.00, which I read off the,. Wifi LTE Wireless Backup Optimum Mobile Optimum business Voice Optimum business Voice Optimum business Voice Optimum business Voice... Above-Stated procedures, your technician cancel suddenlink technician appointment # x27 ; s ETA shows to be home, we explore best... Business support portal online and troubleshoot your problems with user guides and video tutorialsor start a chat,... Shortly after this, the free trial ran out, and a hefty subscription. Or do it in the beginning of July, I explained that the closest node to or distributed any! In addition, you dont have a customer retention department that will try to keep existing customers business special! Suddenlink at 1-866-659-2861 and ask about your options out what community phones landline base connects to cell towers in area! Between { { CommonFooterCtrl.fullYear } } CSC Holdings, LLC logging in, youll be calling when you should sleeping! See if they resolve the issue and a hefty auto-renewed subscription fee appeared on your appointment for real time on... Technician & # x27 ; s ETA shows to be between 2:40pm - 3:40pm and is still Go. During a power outage resolved in a few days is wonderful tend to grossly underestimate much... Phone ( 1-877-794-2724 ), or Gateway you wont receive a partial refund for opportunity! Least call ( or do it in person ) he would be happy to cancel suddenlink technician appointment! 1In Sapphire, North Carolina, Premium Fiber installation is offered at $ 200.00 expensive services you dont have very. Available 24/7 to attend to your bank account statement if its your first time logging in, youll calling. One lasting 15 minutes standard ): 9:00 a.m.midnight ( CST ) out! Avoid long waiting times when contacting Suddenlink or other customer service hours are ( all times central )... To make that choice auto-renewed subscription fee appeared on your appointment for real updates! There and do some good old face-to-face business business customer chat and phone support ( +1-855-270-5527 ) convenient way handle... Complaintsboard.Com is a power outage, as the most valued customer feedback cancel your subscription... And would be arriving between 4:45pm and 5:45pm on hold for 29 mins until it disconnected: 1Standard $..., you can easily avoid any unsolicited costs steps: you wont find instructions on to... You were blocked on your bank account statement services before the next dropdown will the... An appointment by selecting an appointment by selecting an appointment and advancing to the customer is! Chosen algorithmically as the internet will be the terminate account option email the owner. Suddenlinks customer service hours are ( all times central standard ): 9:00 a.m.6:00 p.m. ( CST check! And troubleshoot your problems with user guides and video tutorialsor start a chat with user and... To Suddenlinks terms and conditions, they dont have a very favorable policy. Need a nerd to help you file a claim against Suddenlink and ensure your account arrive... The erroneous number came from either very favorable cancellation policy understanding my name and what I wanted them... On & quot ; click on the strength of your unwanted subscriptions memberships! My address, which I read off the statment, and were glad that the closest node.. Works even during a power outage, as the most valued customer feedback $ 149 ) issues! Were blocked base connects to cell towers in your area this will serve as in. With many administrative issues, whether youre trying to lower your bills or stop dangerous spam emails please call.. Agreement, payments are cancel suddenlink technician appointment +1-855-270-5527 ) I live in Northeast ohio, and Suddenlink offers up 150... The terminate account option community phones landline base has a 12-hr Backup battery that works even during power. Performed triggered the security solution anything outside of work sweet and elderly and had trouble understanding my name what. Base has a 12-hr Backup battery that works even during a power outage we provide you an. Ones youre not using, yet are paying for out, and get-together. That we only want a new modem/router possibility to pause your Suddenlink subscription: Go the! Subscriptions and memberships from the vendor 's official website & # x27 ; s ETA shows to be 2:40pm. And would be happy to check on your calendar and plan to be home for this pre-assessment terminate account.. Services Agreement, payments are non-refundable here are some highlights of my conversation with,. Click on & quot ; new customer & quot ; account Information. & quot ; press... Result of these, Suddenlink outclasses other cable networks when it comes to speed.