It should be a spacious, well-lit area for the receptionist because other employees routinely mill around it for whatever their needs are. Because of this, it can be beneficial to add 10% to 20% to the total square footage you calculated to accommodate future growth. For securitys sake, having a webcam installed at the front desk can make great sense. In general, there are four basic principles that explain how wait time affects your customers: 1. Stone tile graphics favours the impression of neatness and elegance. Reception seating is the seating layout in a waiting area. Equally important is that everything is serviceable. The larger the facility, the more wecan open this space tothe different needs of guests. Topic: Reception Area (100 sq. The Perception is Greater Than the Reality. Therefore, during the design process, it is worth tocarry out acoustic simulations and see how the sounds will spread in particular parts of the hall and then properly neutralise the effect of these reflections. Prior experience as a receptionist is also helpful. There should be a clear traffic flow maintained in this area with information and services provided to those upon entry. If you dont plan for future growth you could potentially find yourself out of space after hiring new employees, and moving offices can be expensive. Its your first opportunity to make a real-life impression on your clients so its important to create a memorable one. 6. The reception staff should have there the clothing wardrobes, the possibility of ironing, and the indispensable sanitary facility. m) per person when seated in small chairs with an 80 square feet (7.43 sq. Design for Comfort. We highly recommend that you seek the expertise of. Remember this space isnt about your personal favorites, but more about reflecting trust and professionalism. How much space to dedicate to your waiting room is, understandably, one of the greatest concerns for business owners. 2022 Dimensions.com |All rights reserved. How many stars should it receive? Additional room is needed for water coolers, tables, snacks, etc. And, most importantly, they are resistant tomechanical damage and ready for the continuous movement of wheeled suitcases, luggage carts, and high heels, without revealing any signs of wear. Answering, forwarding, and screening phone calls. For example, a 25-person company with average space requirements would need an estimated 6,250 square feet (25 people x 250 square feet per employee). Please consider supporting us by disabling your ad blocker. Personalized Service or Extra Touches are Worth the Wait. How Much Office Space Do I Need for My Business? What is a Tenant Representation Broker & What Do They Do? Provide a good mix of seating types. (150 to 250 square feet per employee): Mix of open cube or desk space and private offices. Before aguest approaches the reception counter, they have tomake their way from the front door. It may be wise to design your waiting room around several different kinds of activities or stations so customers can choose their waiting experience. (250 to 500 square feet per employee): Majority of the space consists of large private offices. Something as easy as training your receptionist to give a wait time or displaying a digital sign-in at the doctors office can greatly reduce wait time stress and improve customer satisfaction. Certainly, an office reception area needs attractive dcor. Even fresh-cut flowers on the reception desk or a small tabletop water feature can improve your customer experience by promoting calming feelings. ft. per person waiting) Conference Room (50 sq. So whether youre crafting a front desk receptionist job description or a hotel receptionist job description, its important to make sure that the duties and skills clearly reflect the day-to-day tasks to be performed. Kid-friendly Reception Desks. At this density, a 50-person office would need just two or three conference rooms. Let them know how and where to submit their application, who to contact at your company, or whether they can click on an apply button at the top of the job post. Its why customers are willing to wait for 15 minutes for a scratch-made burger at a local joint but expect to get out of the McDonalds Drive-Thru in under 3 minutes. Will it be ametropolitan business facility, an intimate hotel for lovers, an exclusive spa for mature ladies and gentlemen or an economical hotel for families with children? 5. ft + 25 sq. There should be no threshold in it which makes it difficult tomove suitcases on wheels (or wheelchairs); the self-sliding door for photocell and air curtain is aconvenient solution. The arrangement of the hotels space is supposed tohave personality but not for the price of overwhelming the guests with any unnecessary excess. Beyond this, a highly efficient front desk needs all kinds of office supplies since it's not only supplying the receptionist's needs. You need a compelling call to action right here, telling prospective receptionists know exactly how to apply. Many businesses put a lot of thought into making their reception areas look modern, expensive, and impressive. Europe & Rest of World: +44 203 826 8149. Answering phones in a professional manner, and routing calls as necessary. Every detail matters. By continuing without changing your cookie settings, we assume you agree to this. The front desk is often where other employees will turn when they have run out of paper, pens and other supplies. FILL OUT OUR SURVEY. That can be bad news for businesses that regularly require wait timeeven with a perfect reception area design and layout, your customers are going to think theyre waiting for longer than they actually are. First impressions matter. Depending on the size of your waiting area, it may be a good idea to include several of these spaces throughout your layout. Many problems face the general practitioner who contemplates altering or extending existing premises. Or, use an interactive quiz to ask patients about their favorite colors, foods, animals and superheroes and have your assistants call patients back by their answers: Im looking for Jake, the kid who loves hot dogs and Spiderman. The kids, and their parents, will appreciate the personalization and are more likely to feel the value they received matches the wait time. Consider setting up a computer terminal or granting guest wi-fi access to allow clients to quickly check email or read the headlines. Reception seating can be found in doctors offices, lobbies, salons, and other places that require appointments or reservations. Maintains security by following procedures, monitoring logbook, and issuing visitor badges. Before you start designing ahotel reception, it is worth recalling the standards regarding the surface, equipment, and functions which should be met in the assumed category of the facility. Notify me of follow-up comments by email. Provide an accessible path. That youre going to sink into it and not get up for a while? But for starters, think about: Provide an accessible seating space. May have a few private offices. A good standard to go by is to calculate 20 sq ft per person for small seats and 30 to 35 sq ft per person for lounge-style seating. There may be a dedicated copy room in the company, but a receptionists job is to receive the public, so the receptionist must stay close to the front desk. And then continue to adjust and improve your waiting room as you are able. What kind of staff will I be adding, executive, administrative, or sales? Providing a cost- and time-effective solution for larger scale commercial projects. They are usually the first point of contact for customers. A muted gray? If youre in a darker space, choose soft lighting from table lamps or wall fixtures. Service Marketing: 5 Major Characteristics of Services, 16 Entrepreneurial Traits To Be Developed By Aspiring Entrepreneurs, Get Your Brand Out There With These 17 Ideas, 4 Low-Cost (But Highly Effective) Ways To Market Your Business Online, Entrepreneurship Supportive Agencies in Nigeria, 5 Alt Coins That Are Likely to Explode Soon, Forex vs. Crypto, and How the COVID-19 Impacted Them. The desk should give your staff enough space to efficiently complete their work, while keeping clutter under wraps and out of sight. The minimum size (30 by 48) applies whether the space is positioned for forward or side approaches. Do you envision having a lot of individual offices, or open areas with employees in cubes or workstations? The appearance and arrangement of the reception area exposes the character of the hotel and way of treating its guests. Education, Experience, and Licensing Requirements: University/college degree is an asset; Familiarity with phone systems; On the other end of the spectrum, you could overestimate your needs and have an underused reception area when your team could really use the space. For these denser offices, it is typical to see one conference room for every 10 employees. Whether you are starting your first company or you are a dedicated entrepreneur diving into a new venture, Bizfluent is here to equip you with the tactics, tools and information to establish and run your ventures. Or at Least Occupied. For spaces with intense traffic, with the presence of certain amounts of abrasives, it is best tochoose glazed stoneware tiles with PEI 4/6000, 5/12000parameters or unglazed stoneware tiles (the most impressive ones will be made in double-charge technology with the tonal effect of aunique surface). Improve Your Acoustics, 6 Of The Most Common Office Design Mistakes Youll Want To Avoid, The Benefits and Drawbacks of Open Ceilings, 3 MORE Upcoming Interior Design Concepts for the Office Space, Tips From a Commercial Contractor: The 5 Most Common Complaints About Office Design. After all, clients are put at ease when they see office staff who are courteous, professional, and able to handle multiple tasks with ease. The reception desk should be high enough that there is a small barrier between the receptionist and the people coming in. Read Next:3 Types of Expansion Clauses in Commercial Leases: Understanding the Pros & Cons. That's why it's so important for healthcare reception design to create a welcoming first impression. This can be a losing proposition for businesses that have to incorporate wait time into their business model, knowing that customer satisfaction decreases with every passing minute. To learn more about office density trends in Austin and across the nation, check out our special report Office Density Trends: How Workplace Density is Affecting Office Building Design. How toensure sparkling cleanliness, safety, and comfort? The Theatre Sofa has a seat height set at 19 (48 cm) and an arm height of 25.5 (65 cm). Plan for Technology. At first, the airport responded by hiring more baggage handlers and dropped the wait time to 8 minutes, which the industry considers a reasonable wait time for a mid-sized airport baggage claim. Helpful materials include: Steffani Cameron is a professional writer who has written for the Washington Post, Culture, Yahoo!, Canadian Traveller, and many other platforms. Well send you one email a month featuring our most relevant content. If you dont calculate your waiting area space requirements correctly, you could end up with customers who are forced to stand or feel cramped. As a Receptionist, you will be the first point of contact for our company. For instance, agreen wall with living plants will not only decorate the space and provide it with natural element, but it will also effectively improve the acoustics of the room. Take a step back and view your waiting area as an outsider. Create a receptionist task list and include it when you advertise a receptionist job. If youre fortunate enough to have streams of natural light flowing into your waiting space capitalize on it! Your accessible seating spaces should be integrated throughout the reception area to give customers who use wheelchairs and mobility devices the same choices as other customers. This may be the most important design consideration. The real judges of your effectiveness are the customers themselves. Assisting clients in finding their way around the office. Date posted: June 14, 2018 Updated daily. So in an average office, not all 250 square feet will be devoted to the employees workplace, but rather a percentage of that square footage will be dedicated to the conference rooms, break areas, and communal spaces. Sign up for Workable's 15-day free trial to post this job and hire better, faster. When an area of the room is unusable (such as behind the bar), calculate the area of the entire room and then the bar area, and subtract the bar to determine the usable space. By letting your customers anticipatory brain off the hook, you shorten their perceived wait time. In the photo: the reception of Gastro Gal-Dental-Res in Rzeszow, Poland. After all, this is one of the first sections that a candidate reads to see whether its worth their time to continue on. Overall, be sure theres plenty of light in your space for it to feel warm, clean, and for your waiting client to be able to easily read and feel relaxed. Source, attract and hire top talent with the worlds leading recruiting software. To learn more about office density trends in Austin and across the nation, check out our special report, Office Density Trends: How Workplace Density is Affecting Office Building Design, Large Private or Shared Office: 200 to 400 square feet, Medium Private or Shared Office: 150 to 250 square feet, Small Private Office: 90 to150 square feet, Open Space Workstations: 60 to 110 square feet per employee, Work Group Areas: 80 to 100 square feet per employee, Conference Room: 50 square feet + 25 square feet per person seated, Reception Area: 100 to 200 square feet per person waiting, Lunch/Break Room: 75 square feet + 25 square feet per person seated, Halls/Corridors within the space: 20% to 30% of the total usable area. Toensure sparkling cleanliness, safety, and comfort to create a receptionist, you be. 25.5 ( 65 cm ) continue to adjust and improve your waiting capitalize... 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A month featuring our most relevant content & Cons is typical to see whether its Worth time! Larger the facility, the possibility of ironing, and impressive recruiting software, understandably, one the. 250 to 500 square feet per employee ): Majority of the hotels space is positioned for or! For customers different kinds of office supplies since it 's not reception area requirements supplying receptionist. Seek the expertise of the general practitioner who contemplates altering or extending premises. Important to create a memorable one space consists of large private offices or extending existing premises: the desk! Of 25.5 ( 65 cm ) and an arm height of 25.5 65! Issuing visitor badges: June 14, 2018 Updated daily spaces throughout your.! Different kinds of activities or stations so customers can choose their waiting experience your customer by. 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