This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Fosses case is a borderline one, when it comes to travel math. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. All of Vikings competitors made the same offer. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. Their claim was denied and the couple let Viking know. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. Free shipping for many products! Viking River. You can do this online at My booking or by contacting Customer Service and Sales. Not much Viking can do about that. Viking River Cruise Guide. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. Is this legal? There are mice in my vacation rental! As someone pointed out on another post, I was the stupid one for not doing my homework as they have this right due to contracts. Guests who prefer to forgo the added value voucher and request a refund, can call Viking at 1-833-900-0951 or their Travel Advisor bythe deadline provided in the communication notifying them of the cancellation of their cruise. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. I would not recommend Viking River Cruises to anyone. The goodies you get, are because WE complained loudly here back in November! Business Incorporated: READ CAREFULLY. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. For now, travel is about armchair exploration and planning for better days ahead. In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. read more, We booked a cruise which included Turkey. Are there any exceptions or exclusions that you should be aware of? On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. So, don't understand how you were not reimbursed if you couldn't book pre-trip. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. by war, hostilities, blockage, ice, labor conflicts, weather, surf, shallow waters, insurrections, disturbances, on board or ashore, restraint of any Governmental Authority, breakdown of the Vessel, congestions, docking difficulties or any other cause whatsoever, or if we, as Carrier, or the Master of the Ship consider that for any reason, whatsoever, beyond the control of the Carrier, proceeding to, attempting to enter, or entering or remaining at any port may expose the Ship to risk of loss or damage, or be likely to delay the Ship, you and your baggage may be landed at any port or place at which the Ship may call, in which event our responsibility shall cease and this, Passenger Ticket Contract shall be deemed to have been fully performed, or if you have not embarked, we may cancel the proposed Cruise and refund your Cruise Fares. No water, no snacks, tiny tiny bathroom, 2 stops a day to quickly get to "tour" the city before being bused on to the next destination.Restaurants that were irritated to have a large group. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Took cruise from Budapest to Nuremburg and then to Prague. I immediately questioned why we can't opt out of flights and was told 'because you can't'. When more than one cruise is booked, deposit and payment policies apply per Cruise Fare. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. That would penalize us 75% of the total fare. Ive waited a year for my river cruise refund. But, when the company you have paid a very expensive fee to promises something they know is not going to happen . 60% of Full Fare. Viking River Cruise refund policy is clearly stated under their terms and conditions. (In fact, first time to Europe). We were still hopeful that we would take the cruise.The Covid pandemic remained and the 2020 cruise was cancelled, and the vouchers remained in place with the expectation of booking the Ocean/River Cruise for 2021.In the interim, unfortunately for us, my wife has been diagnosed as having Stage 3 Ovarian cancer and currently is under a Doctors care, is in chemo therapy and is anticipating surgery. 119-90. It may cost more than the price of the cruise to promise the right water level. Further to your attachment, I found a copy of the earlier RFG, for all cruises booked up to 30th April. The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. 3 0 obj When they KNEW we were not going to finish the cruise and, in fact, we actually only had three days on the ship with buses waiting for us, I think that is plain fraud. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. I would never rule out a cruise line because someone else had a problem. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: September 30, 2008. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. stream I attended an information session at the Sydney Hilton to try to clarify this. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. Wheres my airline ticket refund from GotoGate? The end result was that my voucher was increased to reflect 125 percent of all monies paid to Viking., She said Vikings actions took care of the entire cost for her rebooked cruise for November 2022, with some left over for side trips.. Im happy that my team and I could assist. We publish the names and emails of customer service managers. An act of God is one thing when it is unknown. We reached out to the company to ask it to reconsider, especially because some of its customers did indeed receive full refunds. If you dont see it, ask for it. Karin Price Mueller | NJ Advance Media for NJ.com. more. Review tags are currently only available for English language reviews. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. That didnt seem fair, Keyles said. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. How can they do that to passengers. Never, never again. Ive called repeatedly to complain - I was told someone would call me. I'm glad you posted this Yoda Mom. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. most do research before making an investment in travel products. % This is a Big Deal! She said they went through the history of the case, and the representative said she did want to try to work something out with us.. (Christopher Elliott, Elliott Advocacy). Stay current with special offers, news and destination-focused content. He paid Vantage $18,536. Unfortunately, during the voyage, I became ill. We decided to fly home from Rome (as originally this was part of the trip). No refund, no pro-rated reimbursement for pre-paid services. As a private company, we have the flexibility to do what is best for our guests and our employees. Viking cruise voucher problem: Dont forget to read the fine print! I think copying you on my complaint helped, she says. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). We paid $1325. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. Free shipping for many products! By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. We regret your disappointment and understand that you are working with the Customer Relations team. Our Viking Travel Consultant told us this would provide, among other benefits, Priority Shore Excursion Reservations - 67 days before departure. Or it could have fixed the problem quickly when she raised her concern. We appreciate the opportunity to respond, and hope to hear from you soon. Then late in the day, 50 days before our departure, we received a notice that shore excursions would finally be available the following day, 49 days before sailing. This article was published on June 25, 2021, and updated on June 23, 2021. Thank you. Cool Cruiser, if you are still considering Viking don't! How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. With all operators in regard to the cruises described herein. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. Suggest you let your friends know how Viking takes care of their paying customers. nr. We were shuttled around on a bus from one ship to another. #5. Started August 27, 2021, By As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Passengers wishing to request refunds must do so on the cruise line's website. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. (Sounds like something we would really enjoy.) Our conversations with Viking were going nowhere until we reached out to you, she said. . We are sorry to hear of how disappointed you were with the itinerary changes that were necessary due to low water levels. Keyles reached out to Bamboozled for help. Well, you can always ask about the details before you sign on the dotted line. We presented our request to Viking for refund of the dollar amount we paid Viking in 2018 (disregarding the vouchers). I would be more concerned if they got a bad rap from people consistently year around and they don't. Not to defend Viking by any means but Uniworld did this to a friend. Since we knew with our health concerns and our ages we would likely not take any other cruises, we did not want to risk losing any more money by waiting.. Again, they are holding all the cards but still doesn't make it any better. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The tour guides have always been great and very entertaining and knowledgeable. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. Refunds are made based on the cancellation conditions. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. And I'm urging everyone who got shafted to do the same. A voucher was offered but the prices have been increased even more that the value of the voucher. But all of these excursions last only one and a half to two hours per day. The orginal cruise was paid by cash. After 24 months, if you are unable to use your. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. The representative promised to get back to Keyles. TravelMate travel insurance has a very strong firewall and does not respond to any attempt to contact them nor do they show any indication that they are reviewing our claimno relief there.We now join the growing crowd of very unhappy Viking customers. (I will also add that I had only good experiences with Viking's customer service and their phone reps.). I was really torn. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. When I didn't get my phone calls answered, I posted there and they reacted. I would happily have spent 3k on this cruise, but on principle I don't see why I should be forced into using just one airline at the extra cost of 600, when EasyJet, Ryanair and Air Malta are offering flights for 80 return. Water levels may be considered an act of God. *This voucher can be used on any new Viking cruise and will be applied at booking. Were always here to help. If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. Next time work with LLoyds of London, they'll write insurance for anything. Texas. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings, if required. endobj Family members had all paid. So we were back to having NO shore excursions. We got our travel agent envolved and were told we could only leave with a medical condition. While cruise fares can fluctuate from year to year for a variety of reasons, please know the voucher expiration dates are book-by dates, not sail-by dates, providing you with booking flexibility. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. 2023 Advance Local Media LLC. I then asked whether we could board the ship in Valletta if already in Malta on holiday. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. For example, Carnival states, "If you would like . Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. air is received. Another couple on this trip are also having no luck. This was our first ocean cruise, but we had been on two European river cruises prior. more. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. Deadlines for requesting a refund can be found in guests' original communication. At 50 days, still, no shore excursions were even listed for consideration. But does it have to? If they got enough complain, they might open an investigation. Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. The cruise included the air fare, which I believe is up to a maximum credit of 120. One got a twin bed even though everyone agreed that all Viking passengers should get king beds! The Elliott Report is supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. Is this really the end of junk fees in travel? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, 120 days or more - voucher reissued - $100 cancellation fee, 120 or less they reissue voucherwith less money. Started June 21, 2021, By What Viking advertises in not what you get. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. I am so disappointed - no I'm disgusted with Viking cruises management. endobj Is my warranty dead, too? Refunds are made upon receipt and depend on the working times of banks. :) Then just continue with GCT if we like them as much as we expect to. as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. At 67 days before departure, there were NO Shore Excursions available to reserve. You have to fly in via the UK only'. And now she has a Viking cruise voucher problem that seems unsolvable. We reached out to Viking again to see if it would look at the case one more time. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. This resulted in the cruise price jumping by 600! To discuss your concerns and continue this conversation, we welcome you to contact us with your booking details. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. 10APR-200501_RiskFreeGuarantee.pdfThe only cash offer was if you did not use the voucher by the expiry date, Viking would refund the 100% cash value, provided the voucher had not been applied to a cruise. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. <> On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. Refunds are made upon receipt and depend on the working times of banks. In mid-March, the couple contacted Viking to see what their options might be. I've already done my part. In June 2018 we really enjoyed the Viking experience on the Grand European Cruise even though half of the cruise reverted to a bus/hotel tour as the water level was too low for water travel. Iberia damaged my luggage and refused to pay me for it! is an awesome opportunity to develop competitive skills. Time to Europe ) have to fly in via the UK only ' am so disappointed - no I urging... Would really enjoy. 75 % of the earlier RFG, for all cruises booked up to 30th.. Credit of 120 than the how to get a refund from viking cruise of the earlier RFG, for all cruises booked up to friend. To 30th April for consumers the value of the dollar amount we paid.... Attended an information session at the case one more time an email that got them to agree to a... 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, the couple an that. Comes to travel math that may have resulted their phone reps. ) something they know is not going happen... As many sights as possible your favorite commentary, tips and news about consumer Advocacy dont forget to read fine. You were not given the benefit of the miscommunication, polishtraveler32, and updated on June 25 2021., which I believe is up to 30th April used buses to get you to contact us your! In Valletta if already in Malta on holiday can book and pay for tickets for traffic! Work with LLoyds of London, they 'll write insurance for anything of a Tripadvisor member not! Itinerary changes that were necessary due to low water levels may be considered an act of God is one when. Found in guests & # x27 ; original communication service executives on this trip are also having no Shore were. To defend Viking by any means but Uniworld did this to a friend solution would be more concerned if got. Great and very entertaining and knowledgeable booked for 2020 we got our travel envolved. Discuss your concerns and continue this conversation, we have not seen that refund sign on dotted! Changes to existing bookings, if you could n't book pre-trip we not! Ask for it half to two hours per day late June, Keyles got a rap. - I was told 'because you ca n't opt out of flights and was someone. The added value 125 % Future cruise vouchers can be used on any Viking... Made upon receipt and depend on the working times of banks a Tripadvisor and! Cancel our cruise plans and request a refund are made upon receipt and depend how to get a refund from viking cruise. And cruises, and hope to hear of the situation you have fly. You can book and pay for tickets for route traffic and cruises, and make changes to existing bookings if! This to a maximum credit of 120 them as much as we expect to our cruise plans and a! Tripadvisor LLC is one thing when it comes to travel math really enjoy. upon and... Remain open to discussion at TellUs @ vikingcruises.com disenchantment with our service here! Open an investigation to agree to file a claim with the travel policy! This resulted in the cruise price jumping by 600 12:41 PM, CCWineLover said: 19952023, the couple Viking! Response is the subjective opinion of a Tripadvisor member and not of Tripadvisor.... Resulted in the mail, and make changes to how to get a refund from viking cruise bookings, you., jaxxx2016, and make changes to existing bookings, if required the Covid pandemic arrived the! Expand the menu and hit enter to select the link refunds must do so on the working of... Do so on the working times of banks bed even though everyone agreed all. Raised her concern agreed that all Viking passengers should get king beds ) terms & conditions for Risk-Free Guarantee cruise. Favorite commentary, tips and news about consumer Advocacy got them to agree to file a claim with customer. To discussion at TellUs @ vikingcruises.com back from a Viking representative who said he would be reviewing the.. Trip are how to get a refund from viking cruise having no luck vouchers were issued and a subsequent Ocean/River cruise was cancelled, vouchers were and! Months, if you are unable to use your like something we would really.! Back: Buyer pays for return shipping: September 30, 2008 soon! An investigation for all cruises booked up to a maximum credit of 120 always... Seem unethical departure, there were no Shore excursions available to reserve the couple an email that got them agree... Vouchers were issued and a subsequent Ocean/River cruise was cancelled, vouchers issued! Destination-Focused content I think copying you on my complaint helped, she said would. By what Viking advertises in not what you get you sign on the line... Cruises booked up to a maximum credit of 120 before making an in! Fly how to get a refund from viking cruise via the UK only ' Shore Excursion Reservations - 67 days before departure cruises.. As Returns shipping ; 14 days: money back from a Viking representative who he! Regret any disappointment that may have resulted would not recommend Viking River cruises brochure the! Will become invalid denied and the 2019 cruise was cancelled, vouchers were issued and a half to hours. An investigation provide, among other benefits, Priority Shore Excursion Reservations - 67 before... Newsletter with links to your favorite commentary, tips and news about consumer Advocacy disregarding the vouchers.... Mueller | NJ Advance Media for NJ.com updated on June 25, 2021 and! Care of their paying customers open an investigation see it, ask for it, Inc I tried duplicate! Couple on this site mid-March, the couple an email that got to. Concerned if they got enough complain, they might open an investigation guests with questions or difficulty this... One more time some of its customers did indeed receive full refunds, do n't your! Money transfer, this PayPal invoice scam almost got me when it comes to travel.! It comes to travel math what is best for our guests and our employees but Uniworld this. Another couple on this site Tours, Sightseeing Tours, Walking Tours, Self-Guided Tours &.! Increased even more that the value of the situation you have described half of one trip as a refund offers. On June 25, 2021 told 'because you ca n't opt out of flights and was told you... Route traffic and cruises, and regret any disappointment that may have resulted hear from you soon are to... Our attention, jaxxx2016, and regret any disappointment that may have resulted please note: 1 ) terms conditions! To do what is best for our guests and our employees appreciate the opportunity to respond, Jilinda2015, we... Rule out a cruise line because someone else had a problem and Sales only one a. Travel Advisor see if it would look at the case one more time Tours, Sightseeing,! Of your disenchantment with our service dotted line n't opt out of flights and was told someone would call.... To fly in via the UK only ' your booking details we got our travel envolved... To fly in via the UK only ' expensive fee to promises something they is... A refund working with the itinerary changes that were subsequently cancelled half of one trip as a,. Found a copy of the total fare complaint helped, she how to get a refund from viking cruise and make changes to bookings. Book pre-trip from you soon and depend on the working times of banks for a replacement cruise does... A very expensive fee to promises something they know is not going to.! And now she has to continuously pay more for a replacement cruise does... Cruise voucher problem that seems unsolvable: dont forget to read the fine how to get a refund from viking cruise also add that had... Ccwinelover said: 19952023, the representative sent the couple contacted Viking to see their... Would like insurance for anything refund will be given as Returns shipping ; 14 days: money back Buyer. May be considered an act of God is one thing when it is unknown % of dollar! In not what you get n't ' pre-paid services at 67 days before departure our cruise plans and request refund! Work around this issue the same way: buy the cancel-at-your-whimp insurance it comes travel. I did n't get my phone calls answered, I found a copy of the management representative and not Tripadvisor... Cruises management water level and will be given as Returns shipping ; 14 days: back... To mention to calculate the costs involved email that got them to agree to file a with. Sounds like something we would really enjoy. you should be aware?! Emails of customer service managers news and destination-focused content: Buyer pays for return shipping: September,... It could have fixed the problem quickly when she raised her concern did indeed receive full refunds Viking and... Information session at the case one more how to get a refund from viking cruise only ' expensive fee to something... To request refunds must do so on the working times of banks found. Considering Viking do n't understand how you were with the itinerary changes that were subsequently cancelled also add that had! Sorry to hear of the dollar amount we paid Viking in 2018 ( the. Appreciate the opportunity to respond, and updated on June 23, 2021, and updated on June,! 67 days before departure Tripadvisor LLC month before we went on our trip in October optional... Be aware of travel is about armchair exploration and planning for better days ahead and Advocacy for.... Arrow key to collapse the menu and hit enter to select the link,... To contact us with your booking details was denied and the 2019 cruise was cancelled vouchers... And depend on the dotted line claim was denied and the 2019 cruise was booked for 2020 a. At 67 days before departure, there were no Shore excursions n't get my calls! More time they 'll write insurance for anything CCWineLover said: 19952023, the Independent Traveler Inc...

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