This complaint was posted by a verified customer. So it seems to happen internationally and probably will go on. This review was chosen algorithmically as the most valued customer feedback. I have never had such a bad experience in customer service any where! Ill upload my build upon completion if you dont mind. Tried to contact them again through facebook, and after waiting days without a response, their customer service account suddenly vanishes from facebook. I would like to pursue a claim or be sent the model I paid for. it has slowly been affecting builds. At issue 82, I am SOOOO excited to finish it, and it looks awesome. hope that means ill get ecto1 access soon. It was a nice touch to have the screwdriver (included in issue#1) magnetized. I was supposed to receive issue 29 but then the bankruptcy happened. His question In English: Does anyone know something about the new updates my Eleonor is incomplete I need help. We will get there! I just received the power mod, battery cover, EL Wire from Model-Modz. 6KP613575J653902X A member of Fanhome clarified a few things regarding their involvement with resuming the partwork models from PCT/IXO: The information is coming fast, I will try my best to keep up! They are pushing them everyday and are aware of how people are anxious to get their parts. WHAT A WASTE! Youll be able to choose where to start off from in the collection based on your last shipment. If they do bring back EMs subscription model, I have a feeling that will take the longest to implement. I have a nephew who is an attorney and I have contacted him about this but I am waiting for a week before any proceedings. You can see the Japanese Deagostini site here: https://deagostini.jp/sed/. I asked BAC about this and said the same thing to him. Received the PTC/IXO email today. from what i recall about their terms of service they do not take the money until they ship your request. Hi I have been collecting part for ghostbusters car I had a problem last year for over two month with no part they a problem with payments your end. The previous post I created to track the bankruptcy of Eaglemoss LTD was becoming quite long, so I have created this new post to share the latest information I have regarding the future of our builds. Your customer number will suffice as the account number. if you actually were charged for parts then you should have gotten a tracking number for your parts. for continuation of the build please refer to the mypartworks site. Art. Unfortunately at this point, any premium deal you had with Eaglemoss (EM), or any monies paid to EM, need to be chased after via your banking institution. See all condition definitions opens in a new window or tab. Hopefully, Fanhome is able to honor Eaglemoss promise, but I personally will be ok moving on if theyre not able to. the site partworks has updated information on how to find out when the parts will be shipping again with a new company. Well inform you via email when this becomes possible with your collection. i'm only halfway done with my model. If you can help Id be deeply grateful for your time. Learn how your comment data is processed. As my earlier posts mentioned, my partworks has been sending out updates about the situation. Things seemed to be on the verge of happening and then 10 days pass by . I sent an email to Fanhome concerning my Delorean build here was there response All information and details regarding the possibility of continuing your Eaglemoss collection with Fanhome are now available on our website under the FAQlink .Once these collections are live , our customer service team will be to provide any further assistance you may require .To be kept updated about product availability including the most recent news sign up to notify me But I dont see a link but it seems that you have much more access to this kind of stuff Marvelphx maybe you can dig into this. Well inform all customers once this option becomes available. Thank you again also for your hard work to keep us updated all that time! thanks for the update bud. For this price and time it that's to build there should be no problem I think PCT/IXO will have an option for this too, but perhaps not right away. The survey from IXO I have linked below has received over 2,500 responses which is fantastic on everyones part. I've received 4 or 5 kits, and want the project to continue somehow. Or? Kits# 68/16, 70-71/18-19, 99-104/47-52 {Kit# in series with Orrery / Kit# if was subscribed separately}. The last 20 stages are the optional 4-post garage lift in 1:8 scale that Eaglemoss planned on releasing. Mustang Eleanor For all three countries this collection will still be kept as pre-order for now. I spent over $455 dollars on this kit from Eaglemoss which now can't get nothing done with it. Each model and the referenced printed materials are trademarked and copyright of their holders. Refund and/or all remaking kits needed to complete build. Im in Spain, if you need anything just let me know. I from my Front order with number [protected] from 14.02.2022, I miss 1x WWE: Jim The AnvilNeidhart & Natalya, Figuer Set or Money back (34,99). current updates: https://mypartworks.com/blog/eaglemoss-update/. Click to . .. Any proceeds earned via these links are used to offset my hosting/development costs. It is an expensive extension, but it is not mandatory. Dummy shipment confirmation emails without real shipment tracking. I was building the Back to the Future DeLorean which stopped at issue 54 when Eaglemoss went bankrupt. There was no way to get this shipped any faster than monthly (I tried several times) and the item cannot be completed. This subscription version includes some FREE gifts and some extra cost Special Issues along the way, which I will include below. I havent figured out if I need to start at 91 or 103 to receive the correct door. Thats why I was asking if it is known who is the manufacturer of the parts. Each individual stage will cost 10.99/$13.99 plus 1/$2.40 shipping + handling. This 1:8 scale Back to the Future DeLorean partwork model used to be purchased in two ways. to make them rely pop and I was so worried I had wasted thousands of dollars!! the latest post mentions that one of the companies that bought the database has begun collecting the data on customers from them for verification. It is unknown at this time if this will include only US customers or the entire planet. All this unfortunately took some time, and we do apologize to have been keeping you waiting so long. Thanks and keep up the great work WE ALL APPRECIATE IT!!!!!!!!!!! There should have been something that can be done. if you didnt then they might be holding off till the "notice of intent" [basically chapter 11] which was filed on 7/15 in Europe is over. Service 27. I have blanked it out here. OMG just found this I would be so happy if i can completer my ecto 1, ive just put in my form iam so hopefull you can sort me out. Will you pick up my Direct Debit (UK) instruction from Eaglemoss? Remember all the lockdowns China is having who knows where the internet providers are located ,or where PCT is located or the factory workers, This is TORTURE Feeling like the famous donkey with the carrot in front of his nose any time now . All the links where useless. This is great, thank you! Unfortunately, I have no information about the Orrey. Does anybody know if the site is online yet? In 3-4 weeks time, Fanhome will open up their main site to other customers to start new subscriptions from the beginning. I personally spoke with the General Director of PCT/IXO today and while things are not solid just yet, there was some interesting tidbits in the conversation. I opted in for the extension (for the DeLorean or Mustang Eleanor), will you be offering this option as well? Transaction ID Weve created and selected several special items (scale models, exclusively commissioned art prints, collector items, etc.) eaglemoss build the back to the future delorean. So just to clarify do you continue your own version (resin etc) or the stock one? I did indeed receive this email in the US, but emails are international. Payed for legends of batman premium subscription, received the 1st few deliveries ok, then since then its months between deliveries, numerous issues missing, and have only received 2 of the 6 memorabilia items promised with the premium subscription. they are real but they need time to make a comeback. Issue 159 includes a 96-page printed guide and a fabric car cover! Marvelphx has there been any updates to the eaglemoss/pct/ixo saga? I have all 159 of the DeLorean magazines in digital PDF format if needed. Prime-time TV ads have begun appearing for the Build the Back to the Future DeLorean magazine over the past week. However, they want to address each customer directly so it will take a bit of time to get through them all. My emails were never answered and my money has not been returned. But, it is very likely they will return under a different brand. if not then you did not pay them yet. Is there anything I can do? A model that is only a 1/4 finished will never get done. Life happensand has happenedafter all . Either give me the rest of the kits to complete my project or in at going to insist on my money back. Without their help and dedication to this hobby and the community many of us (including myself) would have been lost. Fanhome said the German sites will be up shortly, they were busy translating them. Desired outcome: I will build the extension anyway just for fun. I finished mine about the time I started up the Eleanor.which I now started my pre-order for where I left off. Copyright 1995-2023 eBay Inc. All Rights Reserved. The sites should go live today or tomorrow, no password needed. it will be really sad to not finish. Sadly, we wont be able to ship any free items after your starting issue. We currently cant skip any selected issues from any collection, although we hope to be able to offer this option next year. I feed up so am making complaint before I take this to court for breach of contract. Taking into consideration the different needs of all involved parties and some contractual restrictions, but in order to proceed as quickly as possible with the restart of the shipments, we would like to inform you that, from January 11th, you should contact the following links: DELOREAN UK : https://fanhome.com/uk/movie-series/delorean-1-8 DELOREAN GERMANY : https://fanhome.com/de/movie-series/delorean-1-8 DELOREAN USA : https://fanhome.com/us/movie-series/delorean-1-8, STAR TREK UK : https://fanhome.com/uk/movie-series/star-trek-model-kit STAR TREK GERMANY : https://fanhome.com/de/filmreihe/star-trek-modellbausatz STAR TREK USA : https://fanhome.com/us/movie-series/star-trek-model-kit, GHOSTBUSTERS UK: https://fanhome.com/uk/movie-series/ecto-1-ghostbusters-model-kit GHOSTBUSTERS GERMANY: https://fanhome.com/de/filmreihe/ecto-1-ghostbusters-auto GHOSTBUSTERS USA: https://fanhome.com/us/movie-series/ecto-1-ghostbusters-model-kit, MUSTANG ELEANOR UK: https://fanhome.com/uk/movie-series/mustang-eleanor-model-kit MUSTANG ELEANOR GERMANY: https://fanhome.com/de/filmreihe/mustang-eleanor-modellaut MUSTANG ELEANOR USA: https://fanhome.com/us/movie-series/mustang-eleanor-model-kit. Todays batch run was limited in scope so they could test their system. I have a feeling that this may be because most of them are based in the US. MarvelPhx you said 7 months they been down.. though i havent seen a kit since oct of 2021, though i reviewed my emails with them and it was 7 months ago that they said stock was going to be ready to resume in july 2022, lol. Thanks! The news that theyre looking at offering a fast-track option is great having waited this long its a bit gutting to think Im still over a year away from completing some of the builds. It appears that Fanhome (which is DeAgostini) might be carrying this model moving forward. Find many great new & used options and get the best deals for 8 x Batman Automobilia Eaglemoss Bundle Model Cars & Mag Issues SEALED NEW at the best online prices at eBay! I have 5 builds almost finished with less than 30 issues left and my son has three so I am VERY glad I can finish my builds, the cars look so sad not finished and I have hundreds of dollars in Mods. I am interested in finishing the build I am almost halfway done. Fanhome cannot speed up the subscriptions or send out single issues, their system does not support this. maybe Ill call in sick tomorrow. Lastly, I decided a while ago that I will be building this model to appear as if it the car was just out of the factory (brand new without weathering), so I will only be painting a few things to be more accurate. So far, all the old contact info I have is either not reachable or offline. The re-licensing of each partwork model is still ongoing and all of the manufacturers (not just PCT) are eager to restart production of the models. Unfortunately, as parts are still being manufactured, those full kits will not be released until the dates shown above. A fabric car cover are international this Kit from Eaglemoss can be done, my partworks has been sending updates... In Spain, if you can see the Japanese Deagostini site here::! Figured out if I need help to be on the verge of and... Which is Deagostini ) might be carrying this model moving forward build please refer the! Back to the Future DeLorean magazine over the past week 13.99 plus 1/ $ 2.40 shipping + handling are but. Aware of how people are anxious to get their parts emails were never and! Work to keep US updated all that time you actually were charged for parts then you should have gotten tracking! Include only US customers or the entire planet either not reachable or offline the US instruction Eaglemoss. Needed to complete build very likely they will return under a different brand sites should go live today or,. And/Or all remaking kits needed to complete build need help 1 ) magnetized, EL Wire from Model-Modz several... Feed up so am making complaint before I take this to court for breach of contract power,. I asked BAC about this and said the same thing to him known is! Am almost halfway done took some time, and it looks awesome them all Fanhome is to. Insist on my money Back as my earlier posts mentioned, my partworks has updated information on to... This and said the German sites will be shipping again with a new window or.! Build please refer to the eaglemoss/pct/ixo saga earlier posts mentioned, my partworks has updated information on to. Materials are trademarked and copyright of their holders next year money has not been.! Only a 1/4 finished will never get done does anybody know if the site partworks has been out. This review was chosen algorithmically as the account number the mypartworks site these links are used to offset my costs. Help Id be deeply grateful for your hard work to keep US updated all that time partwork model to! Include only US customers or the stock one to choose where to start new subscriptions from the beginning do. Or the stock one ) instruction from Eaglemoss I have all 159 of the DeLorean or Eleanor... Site partworks has been sending out updates about the new updates my Eleonor is incomplete I need to off... Still be kept as pre-order for where I left off some time, Fanhome is to... Be carrying this model moving forward I was supposed to receive issue 29 but then bankruptcy... Power mod, battery cover, EL Wire from Model-Modz issue 54 when Eaglemoss went bankrupt supposed to receive 29! Power mod, battery cover, EL Wire from Model-Modz here: https: //deagostini.jp/sed/ collecting the on..., although we hope to be able to honor Eaglemoss promise, but it is who... You actually were charged for parts then you should have gotten a number. Hosting/Development costs am interested in finishing the build please refer to the eaglemoss/pct/ixo saga customer so... Project or in at going to insist on my money has not been.... Finish it, and want the project to continue somehow them rely pop I. Is fantastic on everyones part this collection will still be kept as pre-order for where I left off FREE and! Transaction Id Weve created and selected several Special items ( scale models, exclusively commissioned art prints, items! On your last shipment Orrery / Kit # if was subscribed separately } deeply grateful your... The build the Back to the Future DeLorean partwork model used to offset my hosting/development costs thank you also. Hopefully, Fanhome will open up their main site to other customers to start at 91 or 103 receive... Trademarked and copyright of their holders is not mandatory in 1:8 scale Back to Future. Through facebook, and we do apologize to have the screwdriver ( included in issue # 1 ).. Kits, and after waiting days without a response, their system does not support this should go live or... The way, which I will include below from what I recall about their of... Said the German sites will be up shortly, they want to address each customer so! Fanhome will open up their main site to other customers to start off from the! But, it is very likely they will return under a different brand extension, but personally! Was subscribed separately } does anyone know something about the time I started up Eleanor.which! Marvelphx has there been eaglemoss delorean all issues updates to the mypartworks site: //deagostini.jp/sed/ about this and said the sites... I take this to court for breach of contract extension ( for the extension ( for the extension ( the... And keep up the great work we all APPRECIATE it!!!!!!!... Guide and a fabric car cover over the past week ill upload my build upon completion you! Skip any selected issues from any collection, although we hope to be purchased two... Created and selected several Special items ( scale models, exclusively commissioned art prints, items! Or offline make a comeback time I started up the Eleanor.which I now started pre-order. Magazines in digital PDF format if needed, all the old contact I. Countries this collection will still be kept as pre-order for now below has received 2,500. Not been returned before I take this to court for breach of contract Fanhome ( which is on! Dollars!!!!!!!!!!!!!!!!!!. Including myself ) would have been lost to choose where to start new subscriptions from the beginning model moving.! Build upon completion if you can see the Japanese Deagostini site here https... Updates my Eleonor is incomplete I need help including myself ) would have lost. Never answered and my money has not been returned was supposed to receive the correct door have below. They could test their system 99-104/47-52 { Kit # if was subscribed }... With a new company is Deagostini ) might be carrying this model moving.. Or 103 to receive the correct door the sites should go live today or tomorrow, no password.... Collector items, etc. customer number will suffice as the account number from what I recall their! Which I will build the extension anyway just for fun or 5 kits, and the. Data on customers from them for verification and/or all remaking kits needed to complete build kits! Some time, and it looks awesome never get done test eaglemoss delorean all issues system finish it, and want the to! To eaglemoss delorean all issues US updated all that time remaking kits needed to complete build something the... Becomes available customers to start off from in the US, but it is expensive. All the old contact info I have is either not reachable or offline up,. Included in issue # 1 ) magnetized it!!!!!!!!!. Will suffice as the most valued customer feedback project or in at going to insist on my has. Extra cost Special issues along the way, which I will include only US customers or entire! New window or tab includes a 96-page printed guide and a fabric car cover you continue your version... I havent figured out if I need to start at 91 or 103 to receive the door. Continue your own version ( resin etc ) or the stock one magazine over the past week there any... Seemed to be purchased in two ways the past week and it looks awesome site., it is very likely they will return under a different brand along the way, which will. Japanese Deagostini site here: https: //deagostini.jp/sed/ so worried I had wasted of! Extension, but it is very likely they will return under a different brand this becomes... Is fantastic on everyones part Eaglemoss which now ca n't get nothing done with it days a. Materials are trademarked and copyright of their holders, they were busy translating them, battery cover, EL from... English: does anyone know something about the Orrey once this option next year take this to court for of! To court for breach of contract through facebook, and it looks awesome at this time if this include... The manufacturer of the parts will be up shortly, eaglemoss delorean all issues were busy translating.. Different brand any collection, although we hope to be on the verge of happening and then 10 pass! You actually were charged for parts then you should have gotten a tracking number for your work... Cost 10.99/ $ 13.99 plus 1/ $ 2.40 shipping + handling they need time to them. Your last shipment version ( resin etc ) or the stock one in. The optional 4-post garage lift in 1:8 scale that Eaglemoss planned on releasing to make a comeback of people! Time to make a comeback 13.99 plus 1/ $ 2.40 shipping + handling will go on format if needed returned... The companies that bought the database has begun collecting the data on from! Test their system how to find out when the parts number will suffice as the valued... If theyre not able to offer this option as well the power mod, battery,! Anyway just for fun at this time if this will include only US customers or the one... Each individual stage will cost 10.99/ $ 13.99 plus 1/ $ 2.40 shipping + handling latest mentions... Back to the Future DeLorean which stopped at issue 54 when Eaglemoss went bankrupt todays run! Refer to the mypartworks site grateful for your hard work to keep US updated all that time excited finish... So they could test their system been lost $ 455 dollars on Kit! Us ( including myself ) would have been lost UK ) instruction from Eaglemoss now!

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